Call Center Relationship Specialist

Job Title: REMOTE Call Center Relationship Specialist

Location: Remote (U.S. Based)

Employment Type: Full-Time, Long-Term

Pay Rate: $30.00 - $35.00 per hour The WAPCo Company is seeking individuals who are driven, reliable, and looking to excel with our growing team! For over 22 years, The WAPCo Company has been a family owned company committed to protecting what you value most…Your people. Your assets. Your future.

WHO WE ARE: With a reputation as one of the most trusted Oil and Gas experts in the industry, The WAPCo Company continually expands our business with a focus on service, expertise, and technology.

WHO WE'RE LOOKING FOR

Highly motivated team members that have a passion for helping customers and a drive to learn and grow. The shift we are currently looking for is from 8:00am to 4:00pm, Monday-Friday, this position will entail:

• Provide customer service to claimants, providers, and clients with problems or questions regarding their claims and/or policies via telephone or correspondence.
• Maintain customer service logs to 1 page or less (or 3 day turn around time).
• Process any incoming client correspondence.
• Meet or exceed production goals for calls and correspondence. Daily goal of 80 combined calls and correspondence, with a minimum of 60 calls per day.
• Meet or exceed customer service quality standards.
• Complete special projects as assigned.

WHERE YOU'LL BE LOCATED: In a secure, quiet location with high speed, reliable internet either remotely or in our Office. This role is mostly remote, with the exception of reporting to the office once per month for local employees.

WHAT YOU CAN BRING TO THE TEAM

• Although experience is preferred, we will train the right team member!
• Proven ability to communicate bilingually (English/Spanish) via telephone and written correspondence with an enthusiastic and courteous demeanor.
• Stellar people & listening skills.
• Proven reliability, problem solving skills, and ability to work well under pressure in a fast-paced environment.
• Proficient typing skills with minimal error count.
• Knowledge of Microsoft Office products.
• Excellent verbal and written communication skills.
• Must have ability to interpret and apply provisions of the manuals, SPDs, medical terminology and insurance claims.

DESIRED EDUCATION AND EXPERIENCE

High School Diploma or General Education Degree (GED), plus two years customer service experience preferably in a call center environment, with medical codes and/or terminology helpful.

WHAT WE HAVE TO OFFER YOU!

• Generous Paid Time Off & paid Holidays
• Work/Life Balance
• Medical, Dental, and Vision
• Healthcare spending or reimbursement accounts such as HSA or FSA
• Employer paid Core Benefits - Life Insurance, Short & Long Term Disability, EAP
• 401k with Company match
• Many Company sponsored employee events
• Career advancement possible

HIPAA SECURITY STATEMENT: This position may require access to private health information (PHI) and/or electronic private health information (EPHI) for WAPCo Company clients. The minimum necessary access will be granted based on the employee's responsibilities. To perform their job requirements, certain employees may also be granted access to PHI and EPHI of WAPCo Company employees.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to perform keyboard work, verbal communications and close vision computer use. The employee may need to lift and/or move up to fifteen (15) pounds.

The WAPCo Company is proud to be an equal opportunity employer committed to hiring a diverse and inclusive workforce. We provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of sex, sexual orientation, gender (including gender identity and/or expression), pregnancy, race, color, creed, national or ethnic origin, citizenship status, religion, disability, marital status, age, genetic information, veteran status or any personal attribute or characteristic that is protected by applicable local, state or federal laws.

This employer uses E-Verify. Please visit the following website for additional information: The WAPCo Company E-Verify. E-Verify is a program that electronically confirms a candidate's eligibility to work in the United States after completing the Employment Eligibility Verification (Form I-9). The information provided on the Form I-9 is compared to the records contained in the Social Security Administration and Department of Homeland Security (DHS) databases. This helps employers verify the identity and employment eligibility of newly hired employees.