Senior Product Manager (10DLC)

Join Vonage and help us innovate cloud communications for businesses worldwide!

Why this role matters:

As a Senior Product Manager for the Messaging APIs, you will be responsible for driving the future of Vonage’s SMS and Messaging products, creating programmable, scalable, and profitable communication APIs across varied industry use cases. This role’s primary function is to own and product manage assigned Messaging products end-to-end. You will be responsible for developing the product strategy for the assigned products, delivering solid business results by building innovations, partnering with sales, operations, and go-to-market teams, and being at the forefront of the new technological advances in the category.

Market Research & Customer Interface

• Work closely with key user groups and customer segments to understand their needs, devise workable solutions and help drive product/feature implementation focused on our North America customer’s needs to enable seamless enablement and onboarding of our Enterprise customers
• Work with prospective customers and sales teams on opportunity analysis, proposal development, and bids to address specific customer requirements
• Understand local competition in the region, devise strategy, process, tooling to execute and meet customer needs
• Lead third-party integrations with carriers and carrier partners such as TCR and Netnumber

Product Life Cycle Management

• Analyze potential product solutions, including product structures, pricing scenarios, unique differentiators, and other information to define and justify a new product
• Negotiate feature content with various organizations, including development engineering, operations, marketing and peers in product management.
• Spearhead critical cross-functional initiatives for product development, launch, and ongoing lifecycle management
• Develop or contribute to the development of significant product collateral – FAQ documentation, user guides, and customer success stories

Go-to-Market & Revenue Generation

• Collaborate with Marketing, Sales and Business Operations to develop and drive product-specific go-to-market strategies.
• Define partnering strategy with resellers, system integrators, and complementary technology suppliers.
• Determine the most effective packaging, pricing, and positioning for products; work with product marketing to develop product messaging.

What you'll bring

• Advanced proficiency with the technical elements of product design, development, and application 
• Demonstrated experience in delivering and executing a product vision in high-technology settings 
• Solid inbound and outbound product management skills with the ability to project manage and execute
• Data-driven approach and excellent analytical skills & Passion for your customers

Ability to

• Develop solutions to complex technical, process, and end-user application issues
• Work across all phases of the software development lifecycle
• Lead presentations and conversations with internal and external customers
• Gather client requirements and identify underlying business problems.

What Is required

• Computer Science degree or similar technical qualifications
• 5+ years of Product Management experience
• Excellent communication and collaboration skills to work with cross-functional teams
• Have a comprehensive understanding of A2P messaging (10-DLC) in the US market, Canada is a plus

Bonus

• Experience with Agile methodologies & tools (e.g. Scaled Agile, Scrum, Kanban)
• Experience using Jira, Confluence and project management tools
• Technical concepts of APIs and UI design

• Private Medical Insurance with optional dependent coverage
• Educational Assistance Reimbursement Program
• Opportunities for reimbursement for conferences, trainings, and other personal
• development events
• Maternity and Paternity Leave
• Additional benefits and perks will be shared and discussed with you by the recruiter during the interview process

There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.

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Who we are

Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.