Customer Engagement

Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. With our ecosystem of software solutionsincluding Mekari Jurnal, Mekari Talenta, Mekari Qontak, and Mekari Flex, we aim to facilitate entrepreneurs and leaders as they accelerate the digital transformation of their businesses. In our 10+ years of journey we have reached over 1 Million platform users, and we're not planning to stop any time soon. We need more people like you: builders and owners with calculated ambition who are ready to #ElevateThroughImpact and raise Indonesia's software standard.

Responsibilities

• Plan, schedule, and execute engagement campaigns through digital channels to increase product expansion and renewal.
• Monitoring, maintaining, and creating content for all communication channels (email, push notification, WhatsApp, etc)
• Collaborate with relevant stakeholders to develop and deliver good engagement campaigns for all existing clients.
• Generate weekly engagement rate report to manager.

Requirements

• Bachelors in Marketing, Communication, PR, etc.
• Min 1-2 experience working as Customer Engagement or Content Writing.
• Creative content writing.
• Excellent stakeholder management.
• Familiar with email marketing/CRM.
• Excellent written and verbal communication skills and must have a thorough understanding of digital marketing and -strategy.
• Multi-tasking and time-management skills, with the ability to prioritize tasks.
• Ability to work in a fast-paced, high-pressure environment.
• Highly goal-oriented individual and have excellent communication skills.
• Curious, open-minded, detail-oriented, and a strong problem solver.
• Fluent in Bahasa Indonesia & English.

What You Will Get:

1. Competitive salary + daily allowance.

2. Premium private health insurance (outpatient, inpatient, maternity, dental). 3. Early access to salary + flex installment (employee loan) via Mekari Flex. 4. Allowance for sports activities and glasses/contact lenses. 5. Flexible working hours with a hybrid work culture. 6. Annual and unpaid leaves from day 1 of join date + unlimited sick leave with doctor note.

7. Notebook Ownership Program.

8. Strategic office location, accessible by MRT. 9. Friendly and dynamic work environment. 10. Opportunity to build impactful solutions with Indonesia's no. 1 SaaS company.

Originally posted on Himalayas