Technical Program Manager
SpruceID builds privacy-preserving, standards-based digital identity and credentialing solutions that give individuals control of their information while enabling governments and enterprises to deliver secure, interoperable services. We partner with public-sector organizations to modernize how identity is issued, verified, and used.Spruce is seeking a Technical Program Manager (TPM) to orchestrate delivery of identity and credentialing software solutions for our government partners. You will operate at three altitudes:Strategic: Engaging agency executives, policy leaders, and C-suite stakeholders to align deployments with mission outcomes and long-term digital-transformation goals.Tactical: Translating strategy into roadmaps, epics, and sprint goals for product managers, software engineers, and implementation teams.Multimodal: Managing across multiple engagements and customers with different needs, stakeholders, priorities and roadmaps and finding efficiencies between them. Your mandate: remove friction, clarify priorities, and drive execution so that Spruce and our customers can confidently deliver identity solutions that are secure, interoperable, and citizen-centric.This job is fully remote within the US.
What You'll Do
- Program Ownership: Lead multi-workstream identity/credentialing initiatives from planning through launch, ensuring schedules, budgets, and success metrics are met.
- Stakeholder Alignment: Build trusted relationships with agency executives and senior decision-makers; map technical delivery to policy and mission requirements.
- Delivery Leadership: Partner with product owners, architects, and engineers to turn strategic goals into sprint plans, stories, and acceptance criteria.
- Process & Governance: Establish clear communication cadences, risk logs, and change-management practices appropriate for government environments.
- Customer Engagement: Facilitate workshops, roadmap reviews, and executive briefings; capture feedback to inform product evolution and standards adoption.
- Risk & Issue Management: Surface obstacles early, coordinate mitigation plans, and keep leadership informed of trade-offs and dependencies.
- Continuous Improvement: Collect metrics, drive retrospectives, and adapt process to maximize velocity, quality, and customer satisfaction.
- Advocate for Privacy & Standards: Champion interoperability, open standards, and user-centric principles in every delivery decision.
Qualifications
- Experience: 3–7+ years managing software programs or enterprise implementations, ideally in identity, credentialing, authentication, or security domains.
- Technical Fluency: Comfort with APIs, system diagrams, and data flows; ability to engage meaningfully with engineers and architects.
- Government Familiarity: Understanding of public-sector procurement, compliance, operations, and security considerations (FedRAMP, NIST, ISO, etc.) is highly valued.
- Execution Excellence: Proven record of keeping complex initiatives on track across multiple teams and vendors.
- Strategic Acumen: Skilled at linking technical deliverables to policy objectives and mission impact for executive audiences.
- Collaboration & Communication: Exceptional written and verbal skills across technical, operational, and executive forums.
Bonus Qualifications
- Direct experience delivering identity, access management, or verifiable credential solutions for government.
- Certifications (PMP, CSM, SAFe, PRINCE2) or practical agile program leadership.
- Hands-on exposure to scripting, SQL, or analytics tools for debugging or reporting.
Originally posted on Himalayas
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