Game Services Specialist

Who we are At Fortis Games we aspire to make great games that bring people together while redefining how game companies work. We believe in building a sense of belonging through our games, their communities, and how we operate and treat each other. Through our game communities, we will create powerful connections and lasting memories. We will foster a culture of diversity, equity and belonging where together our diverse skills, experiences and backgrounds impact the games we make. We are an early but mighty organization with a leadership team of game industry veterans. There are many opportunities for you to have a big impact on the products we'll be making as well as the overall direction of the company. If you're passionate about tackling difficult problems with direct and thoughtful communication and team first mentality, we may be the right place for you.

About the role

The Player Experience Team is looking for a Game Services Specialist to join our team. In this role, you will work closely with the Game Services Manager and other members of the Player Experience team to act as the bridge between Player Experience and our game and central teams.

You’ll become a game expert, ensuring the player experience is always at the heart of decision-making. You will be responsible for communicating player feedback effectively, triaging and tracking bugs, and keeping both player-facing and internal knowledge bases accurate and up to date. This is a collaborative role that partners across multiple teams to ensure smooth workflows and clear communication with our players.

What You’ll achieve

• Serve as the primary liaison between community, game, and central teams to ensure alignment on player needs and priorities.
• Report and track game bugs, ensuring timely resolution by coordinating with the appropriate development teams.
• Gather, analyze, and relay player feedback to development teams to drive ongoing improvements to the player experience.
• Advocate for player experience improvements by surfacing key data points and insights in concise, actionable reports.
• Create and maintain both public-facing and internal knowledge bases with accurate, up-to-date information.
• Collaborate with cross-functional teams to improve internal workflows and player communication strategies.

What you’ll need to be successful

• Previous experience in game support, community management, or test/QA.
• Excellent communication skills with the ability to clearly convey information to different audiences.
• Ability to compile clear and actionable reports based on data and feedback.
• Passion for video games and a solid understanding of industry trends.
• Strong organizational skills with the ability to prioritize important tasks effectively.
• Strong understanding of game development processes.
• Familiarity with bug tracking and reporting tools (e.g., JIRA, ClickUp, Trello).
• Good technical knowledge of customer support platforms (e.g., Helpshift, Zendesk).

Why join us There are many reasons to join us, but here are a few:

• We strongly believe we are changing how games studios operate and at the core of what we do is making great games that create a connected community
• We're not just about making Games Where You Belong. We're also about building communities where our people belong. That's why Fortis is a thriving environment that celebrates diversity, embraces inclusivity, and fosters growth.
• Build and grow with a seasoned team of accomplished talent who have left an impactful mark in their disciplines, both in and out of gaming

Fortis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability.

Originally posted on Himalayas