Experienced Systems Management Analyst – Epic Solutions and Technical Project Implementation Specialist - Remote

Introduction to Our Company and Industry

At Optum, a global organization dedicated to delivering care aided by technology, we are passionate about helping millions of people live healthier lives. Our team's work directly improves health outcomes by connecting individuals with the care, pharmacy benefits, data, and resources they need to feel their best. We pride ourselves on a culture guided by diversity and inclusion, where talented peers, comprehensive benefits, and career development opportunities come together to make a real impact on the communities we serve. As we strive to advance health equity on a global scale, we invite you to join us in our mission to care, connect, and grow together.

Job Overview

We are seeking an experienced Systems Management Analyst to join our team, focusing on Epic solutions and maintaining regular communication with Epic technical support. This role involves identifying system issues, collaborating with other application teams to resolve problems, and providing expertise in software systems programming, operating software applications, and consulting on complex projects. The ideal candidate will have a strong understanding of technical documentation and its application to business solutions, as well as excellent communication and problem-solving skills.

Primary Responsibilities

• Serve as a liaison between IT Teams (Desktop, Server, Network) and the Epic Team to implement and coordinate technical projects
• Maintain current Epic certification(s), including completing New Version Training (NVT) and re-certification as required
• Monitor the ticket queue, ensuring clear understanding of reported issues, collaborating with informatics team members to address tickets, and closing tickets in accordance with defined Service Level Agreement (SLA) guidelines
• Re-direct operational requests to appropriate team leadership and convey conflicting enhancement requests/project priorities to the Clinical Applications Manager for feedback
• Attend strategic initiative meetings as needed to provide subject matter expertise and guidance

Essential and Preferred Qualifications

To be successful in this role, you will need:

• Required Qualifications:
  • Epic Certification (EpicCare Ambulatory)
  • 3 years of programming and/or analytical experience with Epic
• Preferred Qualifications:
  • Undergraduate degree or equivalent experience
  • Epic certification (Order Transmittal, Healthy Planet, Cogito (Reporting Workbench, Dashboards, Slicer/Dicer))

Skills and Competencies

The ideal candidate will possess:

• Strong technical skills, including programming and analytical experience with Epic
• Excellent communication and problem-solving skills
• Ability to work collaboratively with cross-functional teams
• Strong attention to detail and ability to prioritize tasks effectively
• Experience with software systems programming, operating software applications, and consulting on complex projects

Career Growth Opportunities and Learning Benefits

At Optum, we are committed to helping our employees grow and develop in their careers. As a Systems Management Analyst, you will have access to:

• Comprehensive training and development programs
• Opportunities for career advancement and professional growth
• A supportive and collaborative work environment
• Recognition and rewards for outstanding performance

Work Environment and Company Culture

Our company culture is built on a foundation of diversity, inclusion, and respect. We believe that everyone deserves the opportunity to live their healthiest life, and we are committed to making a positive impact on the communities we serve. As a remote employee, you will enjoy the flexibility to work from anywhere within the U.S. and be part of a dynamic and supportive team.

Compensation, Perks, and Benefits

We offer a competitive salary and a comprehensive benefits package, including:

• Comprehensive health, dental, and vision insurance
• 401(k) retirement savings plan with company match
• Flexible spending accounts (FSAs) for health and dependent care
• Paid time off (PTO) and holidays
• Employee recognition and reward programs

Conclusion

If you are a motivated and experienced Systems Management Analyst looking for a new challenge, we encourage you to apply for this exciting opportunity. Don't worry if you don't meet every single requirement – we value a great attitude and a willingness to learn above all. Submit your application today and join our team of dedicated professionals who are passionate about making a difference in the lives of others.

Apply now and take the first step towards a rewarding and challenging career with Optum. We look forward to receiving your application!