Experienced Live Chat Specialist – Customer Support and Relationship Building at blithequark
About blithequark
blithequark is a dynamic and innovative company that is revolutionizing the way businesses interact with their customers. As a leading provider of cutting-edge solutions, we are committed to delivering exceptional customer experiences that drive growth and success. Our team is passionate about making a difference, and we are seeking a talented Live Chat Specialist to join our ranks.
Job Summary
We are looking for a highly skilled and enthusiastic Live Chat Specialist to join our team. As a key member of our customer support team, you will be responsible for providing exceptional customer service to our clients and their customers through live chat. If you have a passion for problem-solving, a positive attitude, and excellent communication skills, we want to hear from you!
Responsibilities
- Answers incoming customer live chats regarding website navigation issues, service questions, and general client concerns
- Evaluate customer interactions and elevate issues to Online Chat Manager when appropriate
- Create relationships with new customers to better understand and achieve their needs
- Respond to customer questions, inquiries, requests, and problems accurately, concisely, and appropriately
- Promotes interest in client products and services
- Consistently achieves established standards of the position
- Continually portray and project a positive and professional image
- Provide administrative support to the customer service team
- May assist with overflow work and other duties as needed
Key Qualifications
To succeed in this role, you will need to possess the following essential qualifications:
- Strong work ethic with the ability to work well both independently and within the context of a larger team-oriented environment
- PC keyboarding and internet experience needed
- Strong communication and interpersonal skills, including written and verbal
- Upbeat positive attitude and professional demeanor
- Articulate and well-accustomed to a client-facing role
- Ability to compose professional emails is a plus
- Proficient written and verbal communication skills in English
- Basic technical skills (able to navigate through smartphone and computer applications)
- With an upbeat, positive, kind, and empathetic personality
Preferred Qualifications
In addition to the essential qualifications, the following preferred qualifications would be an asset:
- Previous experience in a customer-facing role
- Knowledge of online chat software and customer support tools
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong problem-solving skills and ability to think critically
What We Offer
As a valued member of our team, you can expect a range of benefits and perks, including:
- Company equity program
- Medical, dental, life, and vision insurance
- Unlimited paid time off
- Paid family leave
- Short-term disability
- 401k plan
- Reimbursement for education and professional development
- Employee assistance program
Work Environment and Culture
As a remote employee, you will have the flexibility to work from home and enjoy a comfortable and productive work environment. Our company culture is built on collaboration, innovation, and a passion for making a difference. We value diversity, inclusivity, and employee well-being, and we strive to create a workplace that is supportive and empowering.
Compensation and Availability
The compensation for this role is $25.00 - $35.00/hour, and the available shifts are all days except Sundays and Saturdays. If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, we encourage you to apply.
How to Apply
To apply for this exciting opportunity, please click on the link below:
Apply Job!We look forward to hearing from you and exploring how you can contribute to our team's success!
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