Job Title: Customer Advocate I at blithequark: Empowering Members and Physicians through Exceptional Service
Job Description:
About blithequark
At blithequark, we believe that our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. As a purpose-driven company, we invest in our employees' professional development, providing them with the tools and resources needed to excel in their roles.Join the blithequark Team
If you're passionate about delivering exceptional customer service and making a positive impact on people's lives, we invite you to join our team as a Customer Advocate I. In this role, you'll have the opportunity to work in a dynamic call center environment, assisting members and physicians with their inquiries and concerns.Key Responsibilities
As a Customer Advocate I, you will be responsible for:- Responding to telephone and written inquiries from members and physicians in a prompt, accurate, and objective manner.
- Conducting research to resolve complex issues and provide accurate information.
- Spending approximately 85% of the scheduled time on the phone, according to business needs.
- Providing exceptional customer service, ensuring that members and physicians feel valued and supported.
- Working collaboratively with internal teams to resolve issues and improve customer satisfaction.
Requirements
To be successful in this role, you will need:- A high school diploma or equivalent.
- At least 6 months of customer service experience or 6 months of experience in an office environment.
- Data entry and/or typing experience.
- Excellent interpersonal, verbal, and written communication skills.
- Strong analytical and organizational skills, with the ability to make independent decisions.
- The ability to spend approximately 90% of the scheduled time on the phone, according to business needs, and sit for long periods with scheduled breaks.
Preferred Qualifications
While not required, we prefer candidates with:- At least 9 months of customer service experience.
- Experience working with various lines of business, such as CDHP, Medicare, Wellness, and Disease Management.
- Knowledge of medical terminology and anatomy.
- A proven ability to learn quickly and adapt to change.
Compensation and Benefits
As a valued member of the blithequark team, you can expect:- A competitive salary range of $17.75 - $27.83, with exact compensation varying based on skills, experience, and location.
- A comprehensive benefits package, including medical, dental, and vision coverage.
- A 401(k) retirement plan with company match.
- Generous paid time off and holidays.
- Opportunities for professional growth and development.