Experienced Associate Client Manager, Customer Success – blithequark Center of Excellence

As a highly skilled and results-driven Associate Client Manager, Customer Success, you will play a pivotal role in driving the success of blithequark's customers. With a deep understanding of the customer's business and industry, you will identify new opportunities for blithequark to drive value and elevate our performance. This role requires a unique blend of business acumen, technical expertise, and exceptional communication skills to partner with customers, drive strategic thought leadership, and facilitate clear day-to-day communications.

About blithequark

blithequark is a leading global company that delivers the most complete understanding of consumer buying behavior and reveals new pathways to growth. With a holistic retail read and the most comprehensive consumer insights, delivered with advanced analytics through state-of-the-art platforms, blithequark delivers the Full View. As a company, we are committed to reflecting the diversity of our clients, communities, and markets within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products.

Responsibilities

As an Associate Client Manager, Customer Success, you will be responsible for:

• Partnering with customers to set objectives that drive business impact and maximum client value, building and maintaining strong relationships and deep expertise with adaptability, urgency, and positivity
• Understanding and leveraging blithequark solutions and applying industry knowledge to conduct advanced issue-based analyses with clear proactive insights and action-oriented recommendations
• Driving strategic thought leadership with customers leveraging blithequark tools and assets
• Identifying opportunities for increased partnership and elevating those opportunities to organizational partners
• Facilitating clear day-to-day communications with customers, proving the value of blithequark solutions in support of growth, adoption, and value creation
• Ensuring on-time delivery of solutions to achieve forecasted revenue on-time
• Identifying potential revenue opportunities with customers and handing off to Account Developers to enable them to achieve sales goals
• Working collaboratively with internal partners to ensure work is connected to customer business objectives, delivered on-time, and focused on outcome
• Leading client presentations with proactive insights and action-oriented recommendations
• Ensuring client stakeholders buy into outcomes and value blithequark is delivering to them
• Partnering with Client Delivery teams to ensure timely delivery of monthly data and reporting
• Understanding client structure and organization
• Determining ROI of blithequark recommendations and solutions
• Developing a consultative approach to client business issues, understanding the industry and what issues a client is facing

Qualifications

To be successful in this role, you will need to possess:

• A can-do attitude and the ability to tell a story using data
• Flexibility and adaptability in a dynamic work environment
• Curiosity, communication, and critical thinking skills
• Comfort working with complex customer relationships and issue resolution
• Creativity in leveraging existing data sources to answer tough questions
• Strong time management skills and ability to manage multiple priorities
• College/University Undergraduate or master's degree
• Prior experience with blithequark solutions
• Collaborating with teams and working in a matrixed environment
• Time management & prioritization
• Experience working with complex client relationships and client issue resolution
• Highly proficient in Microsoft Office
• Proficiency in BI Tools a plus (PowerBI, Tableau)
• Demonstrated strength in data analysis & working with Syndicated, Panel, POS data highly preferred (Nielsen, IRI, Kantar, Numerator to name a few)
• 2-3 years of CPG/Retail industry experience preferred

Work Environment and Culture

As a member of the blithequark team, you will enjoy a flexible working environment, volunteer time off, LinkedIn Learning, and an Employee-Assistance-Program (EAP). Our company culture is built on a commitment to diversity, equity, and inclusion, and we enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to helping our employees grow and develop their careers. We offer a range of learning and development opportunities, including training programs, mentorship, and opportunities for advancement. Our company culture is built on a commitment to continuous learning and improvement, and we encourage our employees to take ownership of their learning and development.

Compensation, Perks, and Benefits

We offer a competitive salary and benefits package, including:

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)
• Comprehensive health insurance
• Retirement savings plan
• Paid time off

How to Apply

If you are a motivated and results-driven individual with a passion for customer success, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!

About the Location

The role is based in the NW Arkansas area (Bentonville, Rogers, Fayetteville, Springdale) with the ability to work on-site in a client office 2-3 days a week. We offer a flexible working environment and are committed to supporting our employees in their work-life balance.

Join Our Team

At blithequark, we are passionate about delivering exceptional customer experiences and driving business growth. We are looking for talented and motivated individuals who share our vision and values. If you are a customer-focused professional with a passion for success, we encourage you to apply for this exciting opportunity. Apply for this job