UnitedHealthcare Group

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. This position is full-time (40 hours/week) Monday – Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8am – 5pm. It may be necessary, given the business need, to work occasional overtime. Employees are required to work 2 days onsite and 3 days from home. We offer 2 weeks of on-the-job training. The hours of training will be aligned with your schedule. If you are within commutable distance to the office at 6860 W 115th St, Overland Park, KS 66211, you will have the flexibility to work from home and the office in this hybrid role

• as you take on some tough challenges.

Primary Responsibilities:

• Schedule Patients for transition of care program
• Call patient to remind them of scheduled appointments
• Support the Clinical team in chart preparation and request for medical information
• Engage patient for mailed kits, track mailing and receipt, and make reminder calls to secure kit return.
• Explain the process of the transition of care visit to patient including, but not limited to what is involved, and who the provider is.
• Responds effectively to incoming patient calls and communicates pertinent information to designee to provide for continuity and optimal care.
• Attends departmental meetings and provides constructive recommendations for areas of improvement.
• Documents pertinent patient information in the electronic medical record as it relates to job function.
• Coordinate with various providers, team members and outreach team regarding any scheduling guidelines.
• Meets established productivity, schedule adherence, and quality standards.
• Uses, protects, and discloses Optum patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
• Performs additional duties as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications:

• High School Diploma / GED
• Must be 18 years of age or older
• 1+ years of experience in customer service
• Experience with managing complex schedules
• Experience in customer service within the medical field
• Ability to travel up to 10% of the time
• Ability to work full-time (40 hours/week) Monday – Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8am – 5pm. It may be necessary, given the business need, to work occasional overtime

Preferred Qualifications:

• Knowledge of medical terminology
• Experience working in a medial office

Telecommuting Requirements:

• Reside within commutable distance to the office at 6860 W 115th St, Overland Park, KS 66211
• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a United Health Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills:

• Communication, organization, and customer service skills
• Self-motivated, strong computer skills
• Ability to problem-solve
• Attention to detail
• Ability to manage time effectively and work independently
• All employees working remotely will be required to adhere to United Health Group’s Telecommuter Policy

The hourly range for this role is $16.88 to $33.22 per hour based on full-time employment. Pay is based on several factors… Apply tot his job Apply To this Job