[Remote] Digital Client Partner

Note: The job is a remote job and is open to candidates in USA. Zenergi is a utilities and environmental consultancy dedicated to simplifying energy management and promoting sustainability. The Digital Client Partner will nurture relationships with key stakeholders, drive customer satisfaction, and identify opportunities to expand service offerings.

Responsibilities

• Stakeholder map, build and maintain strong relationships with key customer portfolios, understanding their unique needs and objectives
• Develop a deep understanding of the customer's business and align with our solutions to meet their specific requirements. Design and deliver proposals and presentations for upselling and cross-selling opportunities
• Establish clear renewal goals to ensure the customer portfolio stays with Zenergi at renewal periods. Collaborate with internal teams to negotiate contract terms and pricing strategy
• Be a Zenergi product and industry ambassador, keen on educating prospects and customers on the capabilities of new/upcoming products and services
• Conduct customer satisfaction audits to identify areas of improvement and recommend solutions. Evaluate risk management for customer portfolio to reduce/remove customer dissatisfaction or lost business, and quickly address issues to mitigate risk
• Act as the voice of the customer with internal teams, including wider Sales team, Marketing, Product, Technical, Support, Operations, Finance and Engineering providing customer, industry and product insights to improve/develop service and product offerings
• Analyse customer data, including energy consumption patterns and market trends to identify areas for the optimisation of sustainability and cost-saving opportunities
• Track and report key performance metrics, providing regular updates to customer portfolio on progress and achievements

Skills

• A deep-rooted passion for delivering value to customers
• Ability to work in a motivated and energetic manner while collaborating with a broad range of individuals in a fast-paced and ever-evolving environment
• Ability to work independently and collaboratively in a fast-paced environment
• Results-orientated mindset with a focus on achieving targets and delivering exceptional customer service
• Accountability and personal organisation
• Knowledge and understanding of the products and services offered by the Company across all of its organisational units and areas
• Experience using customer relationship management systems and sales technological solutions to deliver in a customer success or sales-based role
• Experience in promoting value through customer experience
• Proficient in analysing data and utilising software tools for reporting
• In-depth understanding of the energy industry and the role of a Third-Party Intermediary (TPI) in the context of delivering products and services for customers, as well as the regulatory requirements and relevant codes of practice
• Proven work experience as a Customer Success Manager or similar role in a similar industry with a demonstratable track record of renewing and cross-selling against targets

Benefits

• Zen Points scheme, which allows people to claim points in exchange for shopping vouchers.
• Opportunities for volunteering and charity events to help our team fulfil personal objectives and to give back to the community.

Company Overview

• Zenergi is a customer service company specialising in energy procurement, invoice validation & contract management. It was founded in 2003, and is headquartered in Chilworth, Hampshire, GBR, with a workforce of 51-200 employees. Its website is https://www.zenergi.co.uk/.

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