Experienced Customer Service Representative – Flight Service Administration

Join arenaflex, a world-renowned airline, and embark on a journey of growth, learning, and adventure. As a valued member of our team, you'll have the opportunity to explore a universe of possibilities, both at work and during your downtime. With a strong focus on customer satisfaction and a commitment to excellence, we're seeking an experienced and skilled Customer Service Representative to join our Flight Service Administration team.

Why You'll Love This Role

As a Customer Service Representative in our Flight Service Administration team, you'll be responsible for handling a wide range of tasks, including:

• Processing airline steward organization obligations, such as finance, time away cycles, family leave recodes, and preparing for training and travel
• Handling telephone requests and performing various duties related to planning airline steward organization obligations in both the Semi-computerized Business Exploration Climate (Saber) and Team Movement Global positioning framework (Felines)
• Understanding and explaining arrangements and procedures according to the AA/APFA Joint Collective Bargaining Agreement
• Managing a high volume of calls and communicating with various departments, including airline stewards, different levels of management, and the association addressing airline stewards
• Reporting conversation records with accuracy and as soon as possible
• Providing consistent and clear information to customers and understanding issues presented on the phone and furnishing solutions according to policy and procedure

What You'll Do

As a Customer Service Representative, you'll be responsible for:

• Handling telephone requests and performing various duties related to planning airline steward organization obligations
• Understanding and explaining arrangements and procedures according to the AA/APFA Joint Collective Bargaining Agreement
• Managing a high volume of calls and communicating with various departments
• Reporting conversation records with accuracy and as soon as possible
• Providing consistent and clear information to customers and understanding issues presented on the phone and furnishing solutions according to policy and procedure

Favored Capabilities and Qualifications

* Bachelor's degree

• Experience working with a provisional work group and knowledge of the airline steward JCBA
• Past call center or contact center experience
• Strong skills in Microsoft Office
• Knowledge in Saber, DECS, and RES
• Ability to make independent decisions and collaborate with directors and colleagues
• Willingness to work additional hours to address operational issues
• Willingness to work rotating shifts, including weekends and holidays
• Strong customer service and interpersonal skills with the ability to communicate effectively with all levels throughout the organization

What You'll Get

As a valued member of our team, you'll enjoy a range of benefits, including:

• Medical benefits: On the very beginning, you'll access your health, dental, prescription, and vision benefits to help you stay well. And that's just the beginning, we also offer virtual doctor visits, flexible spending accounts, and more.
• Health programs: We believe you should be your best self - that's why our health programs give you the right tools, resources, and support you need.
• 401(k) program: Accessible upon hire, and business contributions to your 401(k) program are available after one year.
• Extra benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more.

Be Yourself at arenaflex

At arenaflex, we're committed to creating a workplace that's inclusive, diverse, and empowering. Our 20+ Employee Resource Groups are designed to connect our colleagues to our customers, suppliers, networks, and investors, helping colleagues reach their full potential and establishing a comprehensive workplace to address and surpass the challenges of our diverse world.

Are You Ready to Feel a Sense of Pride and Fulfillment?

If you're ready to do your part in keeping the world's largest airline running smoothly as we care for people on life's journey, join us at arenaflex. Apply now and take the first step towards a rewarding career with a world-renowned airline. Apply Now! Apply for this job