Sales Coordinator
Gogo Business Aviation is seeking a Sales Coordinator to manage sales orders and customer requests. The role involves processing orders, maintaining communication with various departments, and providing support to the Sales and Marketing Teams.
Responsibilities
- Coordinate and enter all orders received via email and/or online
- OEM and RSM Support – process orders, RMA’s, credit memos, mailings, and material and sales literature distribution
- Respond to dealer/customer requests swiftly and efficiently
- Work with the Inside Sales team to complete projects needed and provide backup as necessary
- Stay informed and updated on Navision, Salesforce, and other tools used in Inside Sales
- Attend all training as required for the position
- Assist with coordinating paperwork for dealer contracts and follow through on the process
- Stay informed and educated on all AS9100 processes as required in Inside Sales
- Assist in Dealer and Customer mailings
- Assist in distributing any sales leads through general email boxes or phones
- Establish and maintain relationships with Dealer and OEM Buyers
- Be familiar with existing Dealer and OEM contracts
- Perform other related duties as required/assigned
Skills
- Associate degree in a related field or equivalent work experience
- Some experience in business aviation sales, sales support, customer service, or inside sales roles
- Willing to train in the Broomfield, Colorado office Monday through Friday for the first 3-4 weeks and then transition to work in a hybrid environment (2-3 days in the office)
- Ability to travel occasionally
- Outstanding written and verbal communication skills
- Customer-focused experience
- Ability and willingness to learn and apply new concepts
- Thrive in a fast-paced, changing environment
- Team-oriented with a friendly and approachable demeanor at all levels
- Strong attention to detail and organizational skills
- Analyze situations, identify problems, recommend solutions, and evaluate outcome
- Represent Gogo positively and professionally
- Handle highly confidential information appropriately
- Works independently; self-motivated
- Working knowledge of Microsoft Office products, Navision and Salesforce
Benefits
- Medical, dental and vision coverage
- Immediate vesting 401k plan
- Paid time off
- Volunteer time off
- Employee Stock Purchase Plan
Company Overview