Jira Administrator
Ignite Digital Services is a fast-growing digital transformation company serving the national security sector. As a Jira Administrator, you will configure, maintain, and support Atlassian tools, collaborating with stakeholders to improve efficiency and adoption of Jira and Confluence across the organization.
Responsibilities
- Support Jira project setup and configuration for new and existing teams
- Customize Jira workflows, screens, fields, issue types, and schemes with guidance from senior admins or architects
- Assist with performance troubleshooting and coordinate with vendors as needed
- Recommend and implement straightforward automations to improve efficiency
- Research and install plugins under the direction of senior team members
- Assist with project migrations within a Jira instance
- Support data migration activities between environments under the guidance of senior admins
- Follow defined data transformation processes and quality checks
- Participate in testing and validation of migrated data
- Manage user accounts, groups, and permissions according to established security guidelines
- Conduct basic training sessions and maintain user documentation
- Respond to Jira/Confluence support requests, escalating complex issues when necessary
- Communicate system updates or changes to users
- Follow established backup and recovery processes for Jira/Confluence
- Assist with documentation of procedures and escalation of issues
- Document configurations and changes
- Contribute to knowledge base articles and FAQs
- Share best practices with peers and end users
- Stay current on Jira features and updates
- Suggest improvements to workflows or configurations
- Collect user feedback to recommend enhancements to senior team members
- Assist with tool-related project tasks such as backlog setup, reporting, and configuration support
- Provide input on timelines and requirements but not own project schedules
- Create dashboards and status reports for stakeholders when requested
- Escalate blockers or risks to senior admins or project leads
Skills
- Experience administering Jira (Cloud or Datacenter) and Confluence
- Familiarity with Agile methodologies (Scrum, Kanban)
- Basic knowledge of data migration techniques
- Ability to configure Jira automation rules
- Understanding of user/group/permission management
- Experience building dashboards and reports
- Strong troubleshooting and communication skills
- Team-oriented mindset with willingness to learn and grow
- Certifications: Atlassian Certified Jira Administrator (Cloud or Server/Datacenter), Agile certification (CSM, PMI-ACP, or equivalent), ITIL
- Familiarity with JQL and scripting is a plus but not required
Benefits
- Competitive pay and benefits, including PTO
- Education stipends and referral bonuses
- Compelling work with the U.S. federal government
- Strong emphasis on volunteer and community engagement
- Opportunity to shape the future of our industry
- Supportive colleagues and management who invest in your growth
Company Overview