Customer Service Representative
Keystone Automotive Operations is North America's Leading Distributor Of Specialty Automotive Aftermarket, RV And Marine Parts And Accessories. They are seeking energetic, customer-focused individuals to join their team as Customer Service Representatives, where the role involves providing professional support to customers and building loyalty through effective communication and problem-solving.
Responsibilities
- Serve as the primary contact for established customers by phone and email, ensuring timely, accurate, and professional support
- Provide updates on orders and deliveries, resolving issues directly or partnering with other teams, carriers, and suppliers to find solutions
- Build customer loyalty by identifying needs, offering recommendations, and promoting additional products or services when appropriate
- Consistently meet performance standards while delivering a positive and efficient customer experience
Skills
- Strong communication skills with the ability to listen, empathize, and provide solutions
- Positive, customer-first attitude with energy and professionalism
- Dependable, detail-oriented, and calm under pressure
- Eagerness to learn and grow in a fast-paced, team-driven environment
- Basic computer proficiency (MS Office, email, data entry)
- High school diploma or equivalent required
- Sales or customer service experience in a call center is preferred, but not required
- Bilingual skills (English with French or Spanish) are highly valued
Benefits
- Health Benefits: Medical, Dental, Vision, HSA/FSA Options
- Wellness Benefits: Access to HINGE Health, Employee Assistance Program and more
- Financial Security: 401(k) with company match, Company-paid Life Insurance and Long-term Disability, Short-term Disability
- Paid Time Off (PTO) & Holidays
- Education Support: Tuition Assistance and Scholarships for Dependents
- Employee Referral Bonus Program
- Employee Purchase Discounts
- Professional Opportunities: Ongoing training, internal growth, and leadership development
- Inclusive Culture: Team-driven environment that values innovation and integrity
Company Overview