Experienced Customer Service Representative – Providing Exceptional Support to arenaflex Customers

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are ever the same? If so, we want to hear from you! arenaflex, a leading provider of innovative solutions for the modern mover, is seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative at arenaflex, you will be the face of our company, providing top-notch support to customers across various channels, including phone, email, and in-person interactions. You will work closely with our team to ensure that customers receive the help they need, from answering questions and resolving issues to providing product recommendations and education.

About arenaflex

arenaflex has been a trusted name in the moving industry since 1945, providing innovative solutions for do-it-yourself movers and their households. Our commitment to customer satisfaction and exceptional service has earned us a reputation as a leader in the industry. We are proud to offer a supportive work environment, opportunities for growth and development, and a comprehensive benefits package.

Key Responsibilities

As a Customer Service Representative at arenaflex, you will be responsible for:

• Providing exceptional customer service through phone, email, and in-person interactions
• Assisting customers with U-Haul products and services, including rentals, equipment maintenance, and product recommendations
• Using smartphone-based U-Scan technology to manage rentals and inventory
• Moving and hooking up U-Haul trucks and trailers
• Cleaning and inspecting equipment on the lot, including checking fluid levels
• Answering questions and educating customers regarding products and services
• Preparing rental invoices and accepting equipment returned from rental
• Installing hitches and trailer wiring
• Filling propane (certification offered through arenaflex upon employment)
• Driving a forklift (certification offered through arenaflex upon employment)
• Participating in ongoing continuous education through arenaflex University

Minimum Qualifications

* Valid driver's license and ability to maintain a good driving record

• High school diploma or equivalent

Work Environment

The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.

Physical Demands

The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.

Benefits and Perks

As a valued member of the arenaflex team, you will enjoy a comprehensive benefits package, including:

• Career stability and opportunities for advancement
• Mindset App Reimbursement
• Gym Reimbursement Program
• Health insurance & Prescription plans, if eligible
• Paid holidays, vacation, and sick days, if eligible
• Life insurance
• MetLaw Legal program
• MetLife auto and home insurance
• Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
• 401(k) Savings Plan
• Employee Stock Ownership Plan (ESOP)
• 24-hour physician available for kids
• Dental & Vision Plans
• Business travel insurance
• You Matter EAP
• LifeLock Identity Theft Protection
• Critical Illness/Group Accident Insurance
• Dave Ramsey's SmartDollar Program

Why Join arenaflex?

At arenaflex, we are committed to creating a culture of health and wellness. We believe in investing in our employees and providing opportunities for growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience.

Equal Opportunity Employer

arenaflex is an equal opportunity employer. We are committed to diversity and inclusion in the workplace and welcome applications from qualified candidates of all backgrounds. We are an affirmative action employer and are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Apply for this job