[Remote] Customer Success Associate - Public Sector

Note: The job is a remote job and is open to candidates in USA. Samsara is a pioneer of the Connected Operations™ Cloud, dedicated to improving physical operations through IoT data. The Customer Success Associate will work closely with Public Sector customers to enhance their operations by customizing Samsara's solutions, while collaborating with various internal teams to drive customer success.

Responsibilities

• Be on the front lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform
• Compose joint success plans with customers, outlining their objectives, metrics, and timelines, and effectively removing any barriers to achieving business value
• Orchestrate executive business reviews with our customers’ decision-makers and our executive leadership where we look back at past successes and align on upcoming goals
• Conduct workshops with customers to break down their current operations and recommend workflow changes to get the most out of their Samsara products
• Deeply understand the Samsara platform’s capabilities and explain them to Public Sector organizations of all types - public works, sanitation, transit agencies, first responders, school buses, and many more
• Serve as a mentor to the wider Customer Success and Support teams
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Skills

• 1+ years of experience in a Customer Success, account management, or strategic consulting role
• Bachelor's degree from an accredited university
• This is a demanding position with high internal visibility, that requires strong priority management and high emotional intelligence
• Previous hands-on experience assisting or working with technical products
• Solutions-oriented with strong problem-solving skills
• Proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives, Product and Engineering leadership, day-to-day users of our software
• Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment
• Diplomacy, tact, and poise under pressure when working through customer issues
• Enterprise SaaS experience preferred
• Experience serving and supporting large-scale solutions for Public Sector organizations
• Strong bias for action, the ability to think big, with insistence on high standards

Benefits

• Competitive total compensation package
• Employee-led remote and flexible working
• Health benefits

Company Overview

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