[Remote] Bilingual Disability Calculation Analyst
Note: The job is a remote job and is open to candidates in USA. Manulife is a leading international financial services provider, and they are seeking a Bilingual Disability Calculation Analyst to join their National Life, Disability & Wellness Team. The role involves calculating disability benefits, communicating with plan members regarding overpayments, and collaborating with case management teams to improve financial outcomes.
Responsibilities
- Calculate and code offsets and the adjusted LTD benefit in Navigator
- Inform Plan Member of the overpayment amount with clear explanations both verbally and in writing
- Follow-up with Plan Member for reimbursement of overpayment and negotiate an acceptable repayment plan when necessary
- Proceed with claim recoveries in Navigator
- Collaborate with the Case Management teams to strengthen financial results
- Work closely with other colleagues to prioritize work especially during peak times
Skills
- Fully bilingual (French/English): The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec
- Strong customer service focus; ability to be empathetic while delivering sometimes difficult messages
- Strong math skills
- Very comfortable with Office 365; most notably Excel and Word
- Able to read and interpret group insurance contracts and apply their provisions
- Exceptional communication skills, both oral and written
- Strong negotiation skills
- Experience with Navigator is an asset
- Experience in disability benefit calculations is helpful
- Open to change and continuous improvement
- A capacity for constant learning from both success and failure
Benefits
- Health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans
- Various retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
- Financial education and counseling resources
- Generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence
Company Overview