[Remote] Customer Service Associate--Call Center

Note: The job is a remote job and is open to candidates in USA. Sedgwick Claims Management Services Inc. is a company dedicated to providing meaningful support to individuals facing unexpected challenges. They are seeking a Customer Service Associate to deliver excellent service to vehicle owners and clients regarding claims for multiple lines of business. The role involves managing claims, communicating with customers, and maintaining a quality service culture within the team.

Responsibilities

• Assigns new claims to the appropriate claim's handler
• Enters verbal and written application information that meets both the internal and external customers' requirements accurately into the appropriate system
• Contacts the customer by telephone, written correspondence and/or the appropriate system regarding documentation required to process a claim, required time frames, and claim status
• Communicates clearly and professionally with the customer by telephone
• Makes informed decisions within the parameters of our obligations
• Handles approximately 40 to 70 outbound and inbound calls daily from customers for a variety of queries
• Ability to type 35 words per minute (WPM)
• Participates in and maintains a quality service culture within the Customer Service Team
• Performs other duties as assigned
• Perform tasks based on the needs of the company or differing situations

Skills

• High school diploma or GED required
• One (1) year customer service experience or equivalent combination of education and experience required
• Excellent verbal and written communication skills
• PC literate, including Microsoft Office products, Windows environment; as well as a variety of in-house databases
• Must meet minimum typing requirements (35 WPM)
• Strong organizational skills
• Ability to apply logic to interpret information and make sound decisions
• Ability to multitask in fast paced environment
• Ability to work in a team environment and/or independently
• Ability to meet or exceed Performance Competencies
• Ability to meet all attendance expectations
• Responsibility and ownership to ensure callers receive the highest possible customer experience
• Resilience in changing situations
• A can-do attitude!
• Reliable high-speed internet connection suitable for video conferencing
• Ability to participate in virtual meetings with camera on
• Quiet, professional workspace free from distractions
• Inbound call center experience preferred

Company Overview

Company H1B Sponsorship