Customer Service Representative
Kelly Services is hiring a Customer Service Representative to support daily customer service operations in a fast-paced contact center environment. This role involves managing inbound and outbound customer interactions, supporting order and quote processing, and collaborating with internal teams to ensure an excellent customer experience.
Responsibilities
- Respond to inbound and outbound customer inquiries via phone and email
- Maintain a professional, courteous approach while building rapport with customers
- Identify customer needs and provide accurate, timely resolutions
- Enter quotes, orders, and service requests with high accuracy
- Provide order status updates, tracking information, and account support
- Utilize SAP and other CRM systems to document and process requests
- Follow established communication procedures, policies, and service standards
- Meet performance metrics, including order entry accuracy and service levels
- Partner with internal departments to resolve customer issues efficiently
- Support additional administrative tasks as needed
Skills
- Previous customer service experience required
- Strong data entry skills with excellent attention to detail
- Patient, diplomatic communication style with solid problem-solving abilities
- Ability to learn new systems and processes quickly
- Proficiency with Microsoft Office
- SAP or CRM experience required
- Flexibility to work varied hours, including nights, weekends, and some holidays
- High School Diploma or GED required
- Call center experience strongly preferred
- College coursework or degree preferred
Benefits
- Medical
- Dental
- Vision
- Telemedicine
- Term life
- Whole life
- Accident insurance
- Critical illness
- A legal plan
- Short-term disability
- Retirement savings plan
- Service bonus
- Holiday pay plans
- Paid sick leave
Company Overview
Company H1B Sponsorship