Patient Accounts Customer Service Specialist
Saint Francis Healthcare System is committed to providing quality healthcare services, and they are seeking a Patient Accounts Customer Service Specialist. This role involves managing customer inquiries related to billing and payment issues, ensuring accurate documentation and communication within the department.
Responsibilities
- Handling questions and/or concerns regarding billing or payment issues for both hospital and physician services presented by our customers on the phone or in person
- Possess basic knowledge of policy and processes utilized by the Combined Billing Office
- Use system programs and edits to efficiently assist customers without transferring or referring to others
- Responsible for scanning of financial documentation received on accounts to the electronic record and proper indexing of those records
- Responsible for accurate and timely distribution of mail to appropriate office staff
- Responsible for the daily reconciliation with our Early Out and Bad Debt vendors on files received or transmitted
- Troubleshoot and mitigate corrective actions needed to rectify known issues
- Responsible for working and maintaining work queues associated with the position
- Lives the Mission, Vision, Values and Philosophy of the department and Saint Francis Medical Center
- Constantly works with and maintains restricted or confidential information from many sources within the Medical Center
- Any and all duties as assigned by Assistant Manager, Manager or Director
Skills
- High School Diploma or equivalent
- Accounting courses or training
- Minimum of one (1) year healthcare, finance, business, call center, or customer service experience
Benefits
- Employee Assistance Program
Company Overview