[Remote] Benefit Customer Service Representative – Seasonal Colleague
Note: The job is a remote job and is open to candidates in USA. WTW is a global company that provides data-driven solutions in people, risk, and capital. They are seeking a Seasonal Benefit Customer Service Representative to assist client plan participants through the enrollment process and updates to their health care and pension plans, ensuring high-quality customer service in a remote environment.
Responsibilities
- Help client plan participants through the enrollment process and updates to their health care and/or pension plans
- Provide the highest level of service on each contact
- Spend time on the phone, with opportunities to assist with chat and message center as you gain additional experience
Skills
- Excellent ability to communicate effectively using the English language in a customer service setting, including verbal and written communication skills in a grammatically correct way
- Ability to quickly assess member concerns and formulate a response/resolution using analytical and problem-solving skills
- Ability to work in a structured environment – adhere to posted work schedule and breaks/lunches, following protocols and adhering to standards of excellence
- High level attention to detail, multi-tasking, and ability to organize work
- Experience using Microsoft Office with a strong ability to juggle multiple open computer windows to answer questions while on the phone/instant messaging
- Ability to work autonomously in a self-paced, self-motivated team environment
- Must be comfortable working in a virtual environment to include on-line training and interaction with Managers/Supervisors via chat
- Ability to understand and follow oral and written instructions
- Ability to type 30 words a minute
- Experience working in a customer service-related field
- High School degree required
- Associate or Bachelor's degree nice to have
- Working knowledge of health and welfare and/or defined benefit pension plans
- Experience working in a call center environment
- Ability to read, write and speak Spanish
Benefits
- WTW 401(k) Savings Plan
- Employee Assistance Program (EAP)
- Commuter Accounts program
Company Overview
Company H1B Sponsorship