VP, Engineering - SRE / QA

About the position At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses. Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment. Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship. Overall Purpose This position will lead the Zelle Engineering organization. Zelle’s growth since launch in 2017 has been astronomical, with many enhancements along the way to keep the system stable and performant – as we look forward for the next decade at the growth and capabilities of the network there are opportunities to evolve key parts of the network’s tech stack to accomplish everything from orders of magnitude, additional growth in use, in addition to improvements like easier Financial Institution integration opportunities. We are starting a significant multi-year journey of maturing core components of Zelle into a Cloud-based environment and this leader will need to have extensive experience in this space. This position will be leading these efforts in collaboration with internal stakeholders as well as potentially external (FI) partners to drive that next decade of vision for Zelle.

Responsibilities

• Able to understand and juggle multi-faceted roadmap requirements covering Product asks, re-platforming needs, maintenance and security work across the Zelle Engineering organization to deliver on success in many areas.
• Utilizes knowledge and lessons-learned from building enterprise-scale systems in the cloud to help drive best practices, architectures and technology decisions inside the Zelle organization.
• Collaborates closely with Engineering leaders, Architecture and potentially external collaboration partners (FIs) that may be engaged with us on key efforts over the years.
• Maintains a very high bar for execution and excellence in the Engineering team, fostering leadership and executive presence throughout; can ‘coach up’ team members and leaders for a highly engaged, high-performing team, and hire top talent into the team to support these large-scale efforts.
• Identifies opportunities to ship value to Production quickly and in incremental chunks to avoid “big bang” delivery; complex environments benefit from incremental delivery.
• Builds and delivers well-considered Zelle scaling solutions via strong relationships with key stakeholders in the Data, Architecture and Operations organizations.
• Ensures software development follows effective quality guidelines and best practices in line with the rest of the Engineering organization.
• Ensures accurate/reliable information is provided within company standards including all service level agreements, and audit regulations.
• Ensures solutions are built following our Engineering best practices (e.g., Quality, CI/CD, etc.)
• Keeps executive-level management informed of department progress and problems.
• Complies with all security policies and procedures, to ensure that the highest level of system and data confidentiality, integrity and availability is maintained.
• Support the company’s commitment to risk management and protecting the integrity and confidentiality of systems and data.

Requirements

• Education or experience typically obtained through completion of a Bachelor’s degree in Computer Information Systems, Information Technology, Information Systems, Computer Science or equivalent professional experience.
• Minimum 15 or more years of software engineering experience
• Minimum 10 years or more experience in leading efforts or processes in a Technology organization.
• Minimum 5 or more years of software engineering experience dealing with large scale systems in the cloud.
• Minimum 5 or more years of experience implementing application solutions/ services in Cloud using Containerization, CI/CD, Automated testing and in compliance security guidelines.
• Minimum 10 years or more of experience in managing an Engineering organization.
• Demonstrated ability to provide technical leadership through large-scale system designs, upgrades, and releases.
• Superior leadership and management skills together with strong business acumen.
• Demonstrated ability to mentor and energize people showcasing technical and leadership skills.
• Demonstrated experience with state- of- the- art technology, architecture and design concepts, open-source operating systems, database systems, computer networking, and security.
• A deep understanding of executing highly scalable, distributed applications in cloud environments.
• Demonstrated ability to work effectively in cross-functional groups and generate results.
• Excellent interpersonal, oral, and written communication skills.
• Must convey responsiveness and competence when dealing with internal customers, staff, peers, senior management, and vendors.
• Work experience that demonstrates a strong sense of ownership, urgency, and drive.
• Background and drug screen.

Nice-to-haves

• Experience with large-scale enterprises scaling out operations in Amazon Web Services is highly favorable.
• Experience with migrating application & data services from on-prem to Cloud.
• Strong understanding of SRE, Quality Engineering and Release Engineering best practices.
• Experience with 24/7 Production Support environment.

Benefits

• Healthcare Coverage – Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
• 401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
• Paid Time Off – Flexible Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
• 12 weeks of Paid Parental Leave
• Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.

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