Internet Technical Support Representative I
Mediacom Communications is a prominent provider of internet and communication services across the United States. They are seeking an Internet Technical Support Representative I to assist customers with technical service-related problems, ensuring exceptional customer service and building customer loyalty through effective troubleshooting.
Responsibilities
- Provide exceptional customer service while walking customers through common hardware and software configurations to maximize product functionality
- Navigate multiple tools, while keeping customer engaged, to identify the root cause of customer issues
- Schedule on-site service calls when necessary
- Multitasking – ability to talk, type, read and listen
- Meet or exceed attendance expectations
- Meet or exceed sales goals
- Enter Sales, upgrade, or service changes quickly and accurately
- Adherence to schedule
- Ability to adapt in a fast paced always changing environment
Skills
- High School Diploma or equivalent required, 2-year degree preferred
- 1 year+ of prior customer service or technical support experience; cable industry experience preferred
- Must have ability to work successfully while multi-tasking (to include speaking, typing, and moving in and out of multiple platforms.)
- Basic understanding of internet, networking, and email protocols
- Strong customer service skills including listening skills, processing detailed information and ability to establish rapport with customers
- Effective verbal and written communication skills
- Ability to type 30+ WPM
- Shift Flexibility: able to work evenings, weekends, holidays, overtime
- Strong problem solving or organizational skills
- Understanding of basic accounting mathematics
- 2-year degree preferred
- Previous experience in an inbound call center environment preferred
- Knowledge of common consumer internet software including various browsers and email platforms preferred
- Microsoft Office experience a plus
Benefits
- $1000 Sign-On Bonus!
- Company Provided Equipment!
- Hybrid schedule! The first six months will be on-site in the office as Mediacom provides the training for your new role. After successful completion of training, the schedule will be 3 weeks work from home, 1 week on-site in the office.
- Health, vision, and dental insurance!
- Paid vacation, holidays and flex paid time off!
- 401K with generous company match!
- Pay increases through self-guided training!
- Monthly commission potential!
- Shift differential pay increase for evening shifts!
- Bi-weekly performance bonus opportunity!
- Employee discounts on Mediacom services, where available. In areas where Mediacom services are not available, a reimbursement of internet/cable services are provided!
- Education Enrichment up to $5,000 per year for qualified employees!
- Employee Wellness Program!
Company Overview
Company H1B Sponsorship