Experienced Customer Service Representative – Remote Contact Center Chat Support

At arenaflex, we're on a mission to revolutionize the way people interact with our organization, providing exceptional service and support through all channels. As a key member of our Remote Contact Center Chat Support team, you'll play a vital role in delivering world-class experiences to our members, helping them navigate a wide range of topics, from debit cards and disputes to deposits posting, NSF fees, transfers, and more. If you're passionate about delivering top-notch service, have a knack for sales, and are comfortable working in a dynamic, fast-paced environment, we want to hear from you!

A DAY IN THE LIFE OF A REMOTE CONTACT CENTER CHAT SUPPORT REPRESENTATIVE

As a Remote Contact Center Chat Support Representative, you'll be the go-to expert for all things arenaflex, providing support and guidance to our members through various digital channels, including email, web and mobile messaging, chat, and text. Your day will be filled with:

• Efficiently and effectively answering member inquiries, solving problems, and assisting with transactions and lending inquiries through digital channels.
• Providing support to ensure online membership applications are completed and submitted within a timely manner.
• Effectively discussing member's needs on financial matters through multiple remote technology secured/unsecured access channels.
• Acting as a subject matter expert for all online products and services, including Online Banking, Bill Pay, Mobile Deposit, External Transfers, Online Account Opening, Mobile Banking, Chat and Text Support.
• Maintaining a strong working knowledge of arenaflex's products and services.

REMOTE CONTACT CENTER CHAT SUPPORT REPRESENTATIVE SKILLS AND QUALIFICATIONS

To succeed in this role, you'll need:

• A High School Diploma or equivalent.
• 1 year of experience in a customer service position.
• Must meet the requirements for our Telecommuting Program (more information below!).
• Excellent oral, written, and telephone communication skills.
• Strong problem-solving and member service skills.
• Working knowledge of Microsoft Office products, especially Word, Excel, and PPT.

TELECOMMUTING REQUIREMENTS

To ensure a seamless and productive work experience, we require:

• A dedicated workspace.
• Secure and strong internet connection.
• Not being a caretaker for any dependents (adult or child) for the entirety of the scheduled shift.
• An environment free from loud noises or outside distractions.

FIRST 60 DAYS: ON-SITE TRAINING

The first 60 days of your employment will be spent on-site at our Corporate Campus, located at 2675 O'Neal Lane in Baton Rouge, for comprehensive training and onboarding.

WHY JOIN THE arenaflex TEAM?

At arenaflex, we're more than just a financial institution – we're a community-driven organization dedicated to making a positive impact in the lives of our members and the communities we serve. Since 1956, we've been providing financial services to individuals and their families throughout the state of Louisiana, growing into the largest state-chartered credit union in Louisiana, serving over 68,000 members nationwide. Our culture is built on faith, and we strive to live the golden rule of 'love thy neighbor.' We're committed to creating, promoting, and nurturing a safe and inclusive work environment, valuing diverse talents and welcoming individuals with unique backgrounds, working styles, and skill sets. We believe that our differences make us a better team, allowing us to make better decisions, be more innovative, and better serve our members and communities.

BENEFITS OF JOINING THE arenaflex TEAM

As a full-time employee, you'll enjoy an array of amazing benefits, including:

• Medical, Dental, and Vision Insurance with generous employer premium contributions.
• Health Savings Account with employer contributions for eligible employees.
• Employer-Paid Group Life Insurance.
• Voluntary Dependent Life Insurance.
• Retiree insurance for eligible employees.
• Paid Vacation & Sick Leave.
• 15 Paid Holidays, including a Cultural Floating Holiday.
• 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5%.
• Paid Time Off to volunteer with approved non-profits and charities.
• Tuition Reimbursement Program.

are you ready to join the arenaflex team?

If you're passionate about delivering exceptional customer service, have a knack for sales, and are comfortable working in a dynamic, fast-paced environment, we want to hear from you! Apply now and take the first step towards a rewarding career with arenaflex! Apply Job! Apply for this job