[Remote] DFR Integration Coordinator
Note: The job is a remote job and is open to candidates in USA. Skydio is the leading US drone company and the world leader in autonomous flight, and they are seeking a DFR Integration Coordinator to support the growing volume of DFR integration cases. This role focuses on execution, coordination, and follow-through for streamlined integrations, ensuring effective communication and progress with agency IT teams and vendors.
Responsibilities
- Own day-to-day execution of assigned DFR integration cases once they are ready for implementation
- Maintain accurate and up-to-date Salesforce case records, including tasks, notes, and customer communications
- Manage and work through the DFR integration backlog in Notion to ensure steady progress and on-time completion
- Coordinate required setup steps with agency IT teams and/or CAD vendors
- Validate that Calls for Service data is successfully flowing into DFR Command or Skydio Cloud
- Serve as the primary point of contact for agencies during execution and follow-up, providing timely updates, clear next steps, and consistent communication
- Identify and escalate blockers, data issues (e.g., missing fields, delayed updates, connection issues), and non-standard requirements to the DFR Integration Lead
Skills
- Experience managing operational or technical projects with multiple stakeholders
- Comfortable working in Salesforce to track cases, tasks, and customer communication
- Strong organizational skills, attention to detail, and follow-through
- Clear and professional written and verbal communication skills
- Comfort with basic technical concepts, including: High-level understanding of APIs and webhooks, HTTP-based integrations and JSON data formats, Coordinating network or security requirements (e.g., IP allowlists, endpoint URLs) with IT teams
- Familiarity with public safety environments, CAD systems, or data integrations
Benefits
- Group health insurance plans
- Paid vacation time
- Sick leave
- Statutory holiday pay
- 401K savings plan
Company Overview
Company H1B Sponsorship