Field Service Technician

BD is one of the largest global medical technology companies in the world, seeking a Field Service Technician to provide technical support for their Pyxis automated dispensing systems. The role involves remote and on-site support, troubleshooting, and ensuring compliance with hospital requirements while maintaining a focus on customer service.

Responsibilities

• Provide remote and on-site technical support for BD Pyxis automated dispensing systems located within hospitals and other healthcare facilities within the region and in accordance with our customer support agreements to include DHA/DoD facilities
• Perform remediation, configuration, and updates for medical devices, software, and networking systems
• Conduct routine checks to verify proper functionality after setup
• Troubleshoot device and network issues, resolving technical problems independently or escalating complex cases
• Provide customer-focused technical support in a professional, responsive, and resourceful manner
• Provide accurate and timely documentation that details field activity, expenses, time distribution and other information as required
• Maintain compliance with hospital vendor credentialing requirements
• Follow calibration protocols for servicing equipment
• Maintain company assets (car, tools, and inventories) securely and in working order
• Possess and maintain a solid understanding of corporate and service department procedures and policies, including customer complaint handling and Medical Device Reporting
• Able to work independently and in a team environment, and engage/call out to team leadership for sophisticated solving and resolution of issues as needed

Skills

• High School diploma
• Ability to travel extensively for field-based service assignments
• 1+ year of technical experience required
• Prior military experience in electronics or IT roles are encouraged to apply
• Strong troubleshooting abilities in electronics, mechanics, and electromechanical systems
• Valid driver's license and reliable transportation required
• Must live within one hour of a major airport for travel efficiency
• Ability to lift up to 70 lbs and perform physical tasks such as pushing, pulling, bending, and standing for extended periods
• Must maintain personal parts inventory, sourcing from approved vendors
• Open availability Monday–Friday; work occurs ~30 hours per week, plus travel time
• Position requires some nights and weekends based on customer needs
• Travel is regional, national, and local, with work scheduled primarily during weekdays
• Duties may require compliance with hospital vaccine and credentialing requirements
• Associate degree in biomedical, IT, electronics, or a related field preferred
• Prior experience in government or VA/DoD healthcare systems strongly preferred
• Experience in IT support, electronics, biomedical engineering, or pharmacy technology is a plus
• Familiarity with automation equipment in healthcare settings preferred

Benefits

• Valuable, competitive package of compensation and benefits programs
• Rewards and recognition opportunities that promote a performance-based culture

Company Overview

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