[Remote] Customer Support Representative

Note: The job is a remote job and is open to candidates in USA. PeopleJoy provides managed education benefits software for employers committed to their people and their purpose. They are seeking a customer-obsessed problem solver to support clients and their employees through various education assistance programs, ensuring clear and empathetic support throughout the process.

Responsibilities

• Respond to client inquiries via phone, email, chat, SMS, and ticketing systems in a supportive, professional manner
• Resolve non-technical issues using PeopleJoy’s approved workflows, scripts, and templates
• Analyze borrower needs to determine next steps, required documentation, or program-specific guidance
• Collaborate with other CSRs to resolve complex or escalated cases
• Surface workflow gaps or borrower friction points to the product and operations teams
• Accurately document all interactions and case actions in PeopleJoy’s CRM and internal tools

Skills

• Strong communication skills
• Attention to detail
• Ability to operate within structured, high-impact processes
• Process-driven and organized
• Ability to communicate clearly, professionally, and with empathy
• Strong work ethic and reliable follow-through
• High empathy for borrowers navigating financial stress
• Quick learner who can master new program rules with guidance
• Dependable team player who follows processes and asks questions when needed

Benefits

• Medical
• Dental
• 401(k) match
• Short- and long-term disability
• Life insurance

Company Overview