Experienced Technical Support / Customer Service Representative – Remote Customer Experience Expert
At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer experiences. As a forward-thinking global organization, we're committed to nurturing a true people-first, inclusive culture and a genuine sense of belonging. If you're a customer service enthusiast with a passion for problem-solving and a desire to grow your career, we want to hear from you!
About arenaflex
arenaflex is a global leader in customer experience and technology innovation, helping the world's best-known brands improve their businesses through exceptional customer experiences. With a diverse team from 70+ countries, we're united as "game-changers" who are passionate about delivering outstanding customer service experiences. Our commitment to diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support, sets us apart as a leader in our industry.
Career Growth and Personal Development
At arenaflex, we believe in investing in our people and their careers. With a range of FREE Learning and Leadership Development programs, you'll have the opportunity to develop new skills and advance your career. In fact, about 80% of our managers and leaders have been promoted from within! Our commitment to career growth and personal development is just one reason why we're a "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth" award winner.
What You'll Do in This Role
As a Technical Support / Customer Service Representative working from home, you'll be the face of arenaflex, providing exceptional customer experiences and resolving technical issues related to hardware, software, and client products. Your responsibilities will include:
- Providing inbound customer support using a call flow guide
- Resolving technical issues related to hardware, software, and client products
- Tracking, documenting, and retrieving information in databases
- Being an amazing problem-solver
- Maintaining broad knowledge of client products and/or services, such as smartphones, tablets, computers, and wearables; Familiarity with iOS and/or MacOS, or comparable technology is preferred
- Offering additional products and/or services
- Delivering expert customer experiences...with a smile
Your Qualifications
To succeed in this role, you'll need:
- Strong focus on building customer relationships
- 1+ year of customer service experience
- Technical support experience preferred
- Open availability
- A high school diploma or GED
- A quiet, distraction-free environment to work from in your home
- Proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies
- Strong problem-solving skills with the ability to ask probing questions to come to a resolution
- Strong computer navigation skills and PC knowledge
- A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
- High Speed internet (no wireless/hotspots or satellite) and a smartphone
- Must reside in the United States or have a valid U.S. address for residence
What's in It for You
At arenaflex, we champion our people and invest in their careers and personal development. As a Technical Support / Customer Service Representative, you'll enjoy:
- Paid training and performance-based incentives
- Lucrative employee referral bonus opportunities
- 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
- Health and wellness programs with trained partners to help promote a healthy you
- Mentorship programs that support your rewarding career journey
- Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
- Celebrations for arenaflex Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
Reimagine the Best Version of You!
If you're ready to take your career to the next level and join a global organization that's passionate about delivering exceptional customer experiences, apply today! As a Technical Support / Customer Service Representative at arenaflex, you'll have the opportunity to grow your skills, advance your career, and make a real difference in the lives of our customers.
Job Type:
Full-time
Pay:
From $16.00 per hour
Benefits:
* 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Professional development assistance
- Referral program
Application Question(s):
* Please provide your direct email address.
Work Location:
Remote Apply Job!
Note:
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion. Apply for this job