Experienced Full Stack Customer Practice Manager – Media & Entertainment, US – Telco, Media, Entertainment, Games, and Sports – arenaflex ProServe

At arenaflex, we're on a mission to revolutionize the way businesses operate in the cloud. As a Customer Practice Manager (CPM) for our Media & Entertainment domain, you'll play a critical role in driving transformative customer programs and developing a long-term arenaflex ProServe strategy. If you're a seasoned professional with a passion for the Media & Entertainment industry and a knack for driving business outcomes, we want to hear from you.

About arenaflex

arenaflex is the world's most comprehensive and broadly adopted cloud platform, empowering businesses to innovate and grow. Our Professional Services (ProServe) team is dedicated to helping customers achieve their goals through cloud transformation. With a strong focus on customer satisfaction, we're committed to delivering exceptional results and building long-term relationships.

Key Responsibilities

As a CPM, you'll be responsible for leading business outcomes, executing long-term strategic customer transformation roadmaps, and developing unified account plans and pursuit plans that align with our account team. You'll establish executive relationships across business and technology groups, securing executive sponsorship for programs and building a strong internal network at arenaflex. Your expertise will be sought after by customers, and you'll be responsible for delivering on annual bookings, revenue, and customer satisfaction targets.

Key Responsibilities:

* Lead business outcomes by articulating accelerated customer outcomes through cloud transformation

• Execute long-term strategic customer transformation roadmaps with a high bias for action to deliver results in ProServe and Platform bookings in the near term
• Develop a unified account plan and pursuit plan that aligns with our account team (direct sales)
• Establish executive relationships across business & technology groups, executive sponsorship of programs
• Establish an internal network at arenaflex, most notably with internal organizations critical to success: Account Team (#OneTeam), Partner team, Global Services organization, Finance, Legal
• Deliver on annual bookings, revenue, and customer satisfaction targets with deal structure aligned with defined customer outcomes and arenaflex ProServe business objectives
• Support scale through shared learnings and mechanisms across the ProServe team

About the Team

At arenaflex, we value diverse experiences and encourage candidates from all backgrounds to apply. Our team is passionate about innovation, customer satisfaction, and growth, and we're committed to creating a culture of inclusion and belonging. We believe that diverse perspectives and experiences are essential to driving success, and we're dedicated to fostering a workplace that's inclusive, supportive, and empowering.

Why arenaflex?

* arenaflex is the world's most comprehensive and broadly adopted cloud platform, empowering businesses to innovate and grow

• Our Professional Services (ProServe) team is dedicated to helping customers achieve their goals through cloud transformation
• We're committed to delivering exceptional results and building long-term relationships with our customers
• Our team is passionate about innovation, customer satisfaction, and growth, and we're committed to creating a culture of inclusion and belonging

Mentorship & Career Growth

We're committed to helping our employees develop into better-rounded professionals through ongoing training, mentorship, and career-advancing resources. Our employee-led affinity groups foster a culture of inclusion that empowers us to be proud of our differences. We're continuously raising our performance bar as we strive to become Earth's Best Employer.

Work/Life Balance

We value work-life harmony and strive for flexibility as part of our working culture. Achieving success at work should never come at the expense of sacrifices at home, which is why we're committed to supporting our employees in achieving a healthy balance between their work and personal lives.

Basic Qualifications

* Bachelor's degree, or 7+ years of professional or military experience

• 5+ years of Media & Entertainment Industry experience
• 8+ years of IT consulting and management experience in customer-facing roles
• A proven track record of scoping, selling, and delivering large-scale enterprise IT Transformation programs
• Experience in leading solutions that include core products, third-party products, and custom-built solutions

Preferred Qualifications

* A consistent track record of achieving sales targets and opportunity management

• Excellent written and verbal communication skills, including workgroup leadership and executive presentations

Compensation & Benefits

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $138,200/year in our lowest geographic market up to $239,000/year in our highest geographic market. Pay is based on a number of factors, including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company, and dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

How to Apply

If you're a seasoned professional with a passion for the Media & Entertainment industry and a knack for driving business outcomes, we want to hear from you. Apply now to join our team and be a part of arenaflex's mission to revolutionize the way businesses operate in the cloud.

Equal Opportunity Employer

arenaflex is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Los Angeles County Applicants

Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Apply for this job