Experienced Customer Service Representative - Sales Hybrid Role - Delivering Exceptional Customer Experiences and Driving Sales Growth at arenaflex

Introduction to arenaflex

arenaflex is a global leader in communications and technology, dedicated to connecting people, businesses, and communities through innovative products and services. As a pioneer in the industry, we have been at the forefront of making connections for nearly 150 years, and we continue to innovate and push boundaries. Our mission is to bring families, communities, and businesses together, providing them with the tools and services they need to thrive every day.

Job Overview

We are seeking an experienced Customer Service Representative - Sales to join our team at our 826 Eastpark Dr., Grayson, KY 41143 location. As a hybrid role, you will work in our center 3-4 days a week and remotely from home 1-2 days a week. This is an exciting opportunity to be the voice of arenaflex, creating meaningful connections with our customers and driving sales growth. You will be responsible for providing exceptional customer service, introducing our latest technology, services, and offers, and helping our customers stay connected to what matters most.

Key Responsibilities

• Provide effective and timely resolutions for customers, addressing their needs and delivering personalized recommendations for our latest products and services
• Handle new service requests, helping customers get set up with the latest voice, internet, wireless plans, and devices
• Address existing customer needs, including billing and payment, plan changes, upgrades, and technical support
• Identify upsell opportunities and make recommendations to right-fit customers with the latest technology, services, and offers
• Work in a fast-paced, inbound contact environment, handling a high volume of calls, chats, emails, or other types of customer interactions
• Use multiple tools and systems to resolve various service, billing, and payment inquiries, as well as maintain customer records
• Simplify the explanation of customer bills, rate plans, and features of arenaflex's products and services
• Perform basic troubleshooting and/or engage Tier 3 support to resolve various customer-impacting issues that span multiple networks, such as Internet, voice, and data services

Essential Qualifications

• Call center or customer service experience
• Flexibility to work any schedule during hours of operation, including day, evening, weekend, or holiday hours
• Occasional overtime may be required
• Verified internet service (secure, reliable, and dedicated high-speed) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection) for remote work
• Ability to work in a fast-paced environment and adapt to changing situations
• Excellent communication and interpersonal skills
• Ability to provide effective and timely resolutions for customers

Preferred Qualifications

• Previous experience in sales or customer service in the telecommunications industry
• Knowledge of arenaflex's products and services
• Experience working in a hybrid or remote work environment
• Strong technical skills and ability to learn new systems and tools
• Ability to work independently and as part of a team

Skills and Competencies

• Excellent communication and interpersonal skills
• Ability to provide effective and timely resolutions for customers
• Strong technical skills and ability to learn new systems and tools
• Ability to work in a fast-paced environment and adapt to changing situations
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. As a Customer Service Representative - Sales, you will have the opportunity to learn about our latest technology, devices, and products, as well as develop your skills and knowledge in customer service and sales. You will also have the chance to round out your experience with training on our entire lineup of products, services, and promotions. With career possibilities that are limitless, you will have the opportunity to advance your career and take on new challenges.

Work Environment and Company Culture

At arenaflex, we pride ourselves on our diverse and inclusive work environment. We believe in creating a workplace where everyone feels valued, respected, and empowered to contribute. Our company culture is built on a foundation of innovation, teamwork, and customer focus. We are committed to making a positive impact on our communities and the environment, and we encourage our employees to get involved in volunteer work and community service.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including a hourly rate of $16.00 - $18.30, plus up to $12,000 in commissions yearly if all sales goals are met. Our benefits package includes medical, dental, and vision coverage, 401(k) plan, tuition reimbursement program, paid time off and holidays, paid parental leave, and additional sick leave. We also offer a range of perks, including employee discounts on our products and services, extensive employee wellness programs, and employee assistance programs.

Conclusion

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career, we encourage you to apply for this exciting opportunity. As a Customer Service Representative - Sales at arenaflex, you will have the chance to make a real difference in the lives of our customers, while also developing your skills and advancing your career. Don't miss out on this opportunity to join our team and be part of a company that is shaping the future of communications and technology. Apply today!