Experienced Ramp Agent (Customer Service Representative) - MSP

At arenaflex, we're committed to delivering exceptional customer experiences and ensuring the safe transportation of cargo and baggage. As a Ramp Agent, you'll play a vital role in our mission to keep climbing, and we're excited to have you join our team!

About arenaflex

arenaflex is a leading airline that operates with a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork. Our people are our success, and we're passionate about Sharing Success with our employees. As a Ramp Agent, you'll have the opportunity to see the world while earning great compensation and benefits to help you keep climbing along the way.

Key Responsibilities

As a Ramp Agent, you'll be responsible for ensuring the safe and timely transportation of baggage, cargo, and mail to and from aircraft. Your daily tasks will include:

• Safely lifting, loading, unloading, and transporting baggage, mail, and cargo to and from aircraft, while ensuring timely connections by guiding incoming and departing aircraft from the gate positions.
• Safeguarding cargo, baggage, and mail from damage, loss, and weather.
• Safely driving and operating ground equipment such as tugs, belt loaders, and tow tractors in areas of congestion.
• Operating baggage scanners and computers to ensure baggage is routed accurately to the customer's destination.
• Maintaining a safe and secure work environment by adhering to all operational processes and procedures.

Work Environment and Scheduling

As a Ramp Agent, you'll work in a fast-paced environment with varying shifts, including early morning to overnight shifts. You'll also work between 20 and 40 hours per week based on your seniority. Our scheduling is based on operational needs, and each station is different based on its individual flight schedule.

Benefits and Perks

At arenaflex, we're committed to providing our employees with a comprehensive benefits package that includes:

• Competitive salary, industry-leading profit-sharing program, and performance incentives.
• 401(k) with generous company contributions up to 9%.
• Paid time off including vacation, holidays, paid personal time, maternity and parental leave.
• Comprehensive health benefits including medical, dental, vision, short/long-term disability, and life benefits.
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages.
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health.
• Domestic and International space-available flight privileges for employees and eligible family members.
• Career development programs to achieve your long-term career goals.
• Worldwide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint.
• Recognition rewards and awards through the platform Unstoppable Together.
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective, and help implement strategies.
• Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare.

What You Need to Succeed

To be successful as a Ramp Agent, you'll need to:

• Consistently prioritize safety and security of self, others, and personal data.
• Embrace diverse people, thinking, and styles.
• Possess a high school diploma, GED, or high school equivalency.
• Be at least 18 years of age and have authorization to work in the United States.
• Have a valid driver's license.
• Proficiency in English.
• Pass a physical ability test (PAT). You can prepare for the PAT by watching this video.
• Must wear required company-approved Personal Protective Equipment (PPE) to include, but not limited to: hearing protection, safety-toe footwear, protective headwear (bump cap or hard hat), and high visibility safety apparel subject to an approved accommodation, such as alternate PPE.
• Ability to hold airport-specific requirements such as a SIDA Badge and Customs Seal.

What Will Give You a Competitive Edge

While not required, having the following qualifications will give you a competitive edge:

• Previous experience in a customer service or ramp agent role.
• Knowledge of airport operations and procedures.
• Ability to work in a fast-paced environment with varying shifts.

How to Apply

If you're passionate about delivering exceptional customer experiences and ensuring the safe transportation of cargo and baggage, we encourage you to apply for this exciting opportunity to join our team at arenaflex. Apply for this job