Experienced Customer Service Representative – Remote Call Center Opportunity

Join arenaflex, a dynamic and growing technology company, in our 24/7 call center as a motivated and bilingual (Spanish/English) Customer Service Representative. This is a fully remote position, with shifts to cover 24/7, including weekends. If you're a quick learner with strong communication skills and enjoy providing top-tier support, we want to hear from you!

About arenaflex

arenaflex is a leading technology company committed to delivering excellent customer service. We're dedicated to providing innovative solutions that meet the evolving needs of our customers. Our team is passionate about making a difference in the lives of our customers, and we're looking for like-minded individuals to join our dynamic and growing organization.

Job Summary

As a Level 1 Customer Service Representative, you will handle customer chats, troubleshooting internet and connectivity issues while providing excellent customer service. You'll use tools like Fresh Desk and Sonar to assist customers with step-by-step solutions. Strong written communication skills are essential for creating clear and concise instructions.

Key Responsibilities

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Customer Support

+ Provide timely and professional assistance to customers experiencing technical difficulties related to internet services. + Respond to chats, support tickets, and emails efficiently, helping customers resolve connectivity and account issues. + Offer step-by-step troubleshooting for internet and device-related problems.

Ticket Management

+ Use Fresh Desk to log and track customer interactions. + Manage customer inquiries within service level agreements (SLAs). + Document solutions and interactions accurately.

Technical Support

+ Access and update customer accounts using Sonar CRM. + Utilize networking tools like Rancid, Tacacs+, Radius, and others to support customers. + Stay informed about system updates and new products to provide effective support.

Escalation & Collaboration

+ Escalate unresolved technical issues to higher-level support as needed. + Collaborate with network operations and IT teams for complex troubleshooting. + Keep customers updated on the status of their issues until resolution.

Quality Assurance

+ Adhere to company procedures and service standards. + Participate in quality assurance activities to improve customer service.

Essential Qualifications

* 3+ years of customer service experience, preferably in a call center.

• Familiarity with internet troubleshooting, networking concepts, and ticketing systems (Fresh Desk, Sonar CRM).
• Strong written and verbal communication skills.
• Ability to work overnight shifts, weekends, and rotating schedules.

Preferred Qualifications

* Experience with Fresh Desk and Sonar CRM.

• Knowledge of networking tools like Rancid, Tacacs+, Radius, and others.
• Familiarity with internet-related products and services.
• Bilingual (Spanish/English) language skills.

Skills and Competencies

* Strong communication and interpersonal skills.

• Ability to work in a fast-paced environment with multiple priorities.
• Strong problem-solving and analytical skills.
• Ability to adapt to new technologies and systems.
• Strong attention to detail and organizational skills.

Career Growth Opportunities and Learning Benefits

* Ongoing learning and development opportunities to enhance your skills and knowledge.

• Collaborative and supportive team environment.
• Opportunities for career growth and advancement within the company.

Work Environment and Company Culture

* Remote position with flexibility for rotating shifts.

• Collaborative and supportive team environment.
• Ongoing learning and development opportunities.
• Opportunities for career growth and advancement within the company.

Compensation, Perks, and Benefits

* Hourly rate: $15 - $18 per hour.

• Paid training.
• Temporary with Potential for Full-Time based on performance and business needs.
• Remote position (preferably near Plainview, NY).

Schedule

* 24/7 including weekends.

• Flexibility for rotating shifts.

How to Apply

If you're passionate about providing excellent customer service and are looking for an opportunity in a dynamic environment, apply now! Visit our website to submit your application and join our team at arenaflex. Apply Job! Apply for this job