Sr. Principal Engineer - Customer Profile - Hybrid - Seattle

A Sr. Principal Engineer at Nordstrom serves as a strategic technical consultant across the entire organization, influencing enterprise-wide architecture and engineering practices. This role influences design trade-off decisions company-wide, solves complex endemic problems, identifies industry trends for implementation, and ensures all engineering solutions are exemplary in terms of robustness, stability, scalability, and cost-effectiveness. The Sr. Principal Engineer represents the highest level of technical individual contributor in their organization, who shapes Nordstrom's technology landscape while maintaining a holistic "One Nordstrom" perspective. We are seeking an experienced Sr. Principal Engineer to oversee the maturation of our customer identity ecosystem and establish a cohesive view of customers across all touchpoints of the customer lifecycle. In this pivotal leadership role, you will develop technical approaches that enable seamless customer experiences from anonymous browsing to loyal account holders, designing scalable architectures that connect our digital and physical channels while maintaining the highest standards of security, privacy, and personalization. As a technical visionary in identity management, you will design frameworks that balance the need for rich customer profiles with privacy standards and regulations, incorporating both declared customer data and inferred characteristics. A day in the life of...

• Lead enterprise-wide customer identity strategy and roadmap, creating a unified approach to recognizing and serving customers across all touchpoints
• Enhance customer targeting capabilities through improved identity resolution, providing robust identity signals to power greater personalization, segmentation, and marketing automation
• Ensure identity solutions deliver exceptional customer experiences while aligning with Nordstrom's overall business objectives
• Design architectures that seamlessly integrate customer data across store, online, and mobile experiences to create a consistent view of each customer
• Architect a comprehensive trust framework that safeguards customer identities while maintaining friction-free customer experiences through deterministic verification and probabilistic risk assessments
• Create confidence scoring systems that represent our accuracy level in understanding customer preferences, segment placement, and other key attributes
• Develop identity observability frameworks and establish standards for system quality, performance metrics, and fraud detection
• Establish architectural standards for identity management systems, including security, governance, privacy, and compliance mechanisms
• Serve as the organization's foremost expert on customer data integration, cross-channel recognition patterns, and trust frameworks for digital and physical retail environments
• Influence cross-organizational design decisions and lead technical reviews for identity initiatives across Nordstrom
• Mentor engineering teams on customer data integration best practices and foster a culture of customer-centricity across the organization

You own this if you have...

• 15+ years of professional experience in software engineering and demonstrated success delivering customer identity solutions at enterprise scale
• Bachelor's or Master's degree in Computer Science, Engineering, or related field
• Demonstrated expertise in designing, implementing, and integrating enterprise-scale customer identity systems, including recognition systems, authentication frameworks, and cross-channel data integration
• Deep knowledge of identity and access management, customer data platforms, authentication protocols, and privacy-enhancing technologies
• Experience balancing security requirements with frictionless customer experiences across multiple technology domains
• Familiarity with regulatory frameworks governing customer data and privacy
• Demonstrated ability to translate complex business requirements into technical solutions with measurable outcomes
• History of technical leadership across organizations, including mentoring engineers and influencing technical direction
• Domain knowledge in retail, e-commerce, or customer experience applications spanning identity resolution, progressive profiling, and personalization

#LI-EB1 We’ve got you covered… Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

A few more important points... The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job. For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site. Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com. Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines. © 2022 Nordstrom, Inc Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs. Nordstrom keeps job postings open for at least one day after the posting date. Pay Range Details The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience. $200,500.00 - $332,000.00 Annual This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_20-21.pdf Apply tot his job Apply To this Job