Experienced Remote Part Time Pharmacy Technician and Customer Service Representative for Dynamic Healthcare Team at arenaflex

Introduction to arenaflex

arenaflex is a leading healthcare organization dedicated to providing exceptional patient care and innovative solutions to the pharmaceutical industry. As a remote part-time Pharmacy Technician and Customer Service Representative, you will play a vital role in our team, ensuring seamless communication with clients, resolving inquiries, and maintaining the highest standards of customer satisfaction. Our commitment to diversity, equity, and inclusion is at the core of our values, and we strive to create a workplace where everyone feels valued, respected, and empowered to contribute their best work.

Job Overview

We are seeking an experienced Pharmacy Technician with a strong background in customer service to join our dynamic team. As a Pharmacy Technician-Customer Service Representative, you will be responsible for performing a range of duties, including data entry, phone operations, and client communication. Your excellent communication skills, attention to detail, and ability to work in a fast-paced environment will make you an ideal candidate for this role. If you are passionate about delivering exceptional customer service and have a keen interest in the pharmaceutical industry, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Perform duties assigned by the Data Entry Manager, ensuring timely completion of tasks and maintaining high levels of productivity.
• Answer phones and respond to orders, re-orders, and general customer inquiries in a professional and courteous manner.
• Handle and resolve client complaints and inquiries in a timely and efficient manner, providing solutions and alternatives as needed.
• Triage incoming faxes by facility/department and in accordance with cutoff times, ensuring that all documents are processed accurately and promptly.
• Clarify orders as needed, communicating effectively with clients and internal teams to prevent errors and delays.

Requirements and Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• Active NJ Board of Pharmacy, Pharmacy Technician License.
• Previous experience in pharmacy, with a strong understanding of pharmaceutical operations and customer service principles.
• LTC pharmacy experience preferred, with knowledge of long-term care pharmacy practices and regulations.
• Knowledge of brand name and generic medications, including their uses, side effects, and interactions.
• Strong attention to detail and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
• Moderate to advanced computer skills required, with proficiency in Microsoft Office and other software applications.
• Great telephone etiquette a must, with excellent communication and interpersonal skills.
• Frameworks / ECM knowledge a plus, with experience in electronic health records and other healthcare software systems.
• High school diploma or equivalent required, with a degree in pharmacy technology or a related field preferred.

Preferred Qualifications

In addition to the essential qualifications, the following preferred qualifications will be considered an asset:

• Experience in a remote or virtual work environment, with the ability to work independently and manage time effectively.
• Knowledge of pharmacy laws and regulations, including HIPAA and other relevant legislation.
• Certification in pharmacy technology, such as CPhT or CPHT.
• Bilingual or multilingual skills, with the ability to communicate effectively with clients from diverse backgrounds.

Skills and Competencies

To succeed in this role, you will need to possess the following skills and competencies:

• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal teams.
• Strong problem-solving and analytical skills, with the ability to resolve complex issues and provide effective solutions.
• Ability to work in a fast-paced environment, with a high level of productivity and attention to detail.
• Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
• Proficiency in Microsoft Office and other software applications, with the ability to learn new systems and technologies quickly.

Career Growth and Development

At arenaflex, we are committed to the growth and development of our employees. As a Pharmacy Technician-Customer Service Representative, you will have access to a range of training and development opportunities, including:

• On-the-job training and mentorship, with experienced professionals who can provide guidance and support.
• Formal training programs, including workshops and seminars on pharmacy technology, customer service, and other relevant topics.
• Opportunities for advancement, including promotions to senior roles or specialized positions within the company.
• A supportive and inclusive work environment, with a focus on diversity, equity, and inclusion.

Work Environment and Company Culture

At arenaflex, we pride ourselves on our dynamic and inclusive work environment. As a remote part-time Pharmacy Technician and Customer Service Representative, you will be part of a team that values collaboration, creativity, and innovation. Our company culture is built on the following principles:

• A commitment to diversity, equity, and inclusion, with a focus on creating a workplace where everyone feels valued and respected.
• A passion for delivering exceptional customer service, with a focus on building strong relationships with clients and internal teams.
• A culture of continuous learning and development, with opportunities for training, mentorship, and advancement.
• A supportive and flexible work environment, with a focus on work-life balance and employee well-being.

Compensation and Benefits

arenaflex offers a competitive salary and benefit package, including:

• A competitive hourly rate, with opportunities for overtime and bonuses.
• A comprehensive benefits package, including medical, dental, and vision insurance, as well as retirement savings and other perks.
• A flexible and supportive work environment, with a focus on work-life balance and employee well-being.
• Opportunities for advancement and professional growth, with a focus on developing the skills and talents of our employees.

Conclusion

If you are a motivated and experienced Pharmacy Technician with a passion for customer service, we encourage you to apply for this exciting opportunity at arenaflex. As a remote part-time Pharmacy Technician and Customer Service Representative, you will play a vital role in our team, delivering exceptional customer service and supporting the growth and development of our business. With a competitive salary and benefit package, opportunities for advancement and professional growth, and a supportive and inclusive work environment, this is an opportunity not to be missed. Apply now to join our dynamic team and take the first step towards a rewarding and challenging career in the pharmaceutical industry.