Experienced Data Center Customer Operations Engineer Intern – Remote/Telecommute Opportunities at arenaflex

At arenaflex, we're not just building data centers – we're shaping the future of digital infrastructure. As the world's digital infrastructure company, we're committed to providing a trusted platform for digital leaders to bring together and interconnect the foundational infrastructure that powers their success. Our data center customer operations team is at the forefront of all we do, maintaining critical facilities infrastructure and delivering best-in-class service to our customers.

About arenaflex

arenaflex is a global leader in digital infrastructure, operating over 260 data centers across the globe. We enable organizations to access all the right places, partners, and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences, and multiply their value, while supporting their sustainability goals. Our commitment to diversity, equity, and inclusion is foundational to our core values as a company and vital to our success.

Join the arenaflex Team

We're looking for bright and enthusiastic college students who love to learn and want to make an impact on the world. As an intern on our data center customer operations team, you'll be part of a close-knit team delivering best-in-class service to our data center customers. You'll have the opportunity to learn from experienced professionals, develop new skills, and contribute to the success of our customers.

Key Responsibilities

As a Data Center Customer Operations Engineer Intern, you'll be responsible for:

Installations (Server/Network/Cross Connect Cable)

+ Racks and stacks customer equipment + Installs intra-cage fiber tray, ladder rack, customer equipment, and cabinets + Infrastructure installs to include whalebone cable management, public fiber tray systems, carrier ladder rack, AC/DC power trays, security trays, and cash mesh + Installs and tests advanced cross-connect circuits (switched, multiplexed, etc.) + Installs and tests Equinix Link cross-connects (T1, DS3, OC3-48, Eth, GigE, 10Gig)

Testing/Troubleshooting

+ Supports semi-routine standard operating testing and standard operating installations of customer assets + Supports standard operating procedures of layer 1 cross-connect certification testing

Customer Management

+ Supports customer satisfaction with timely adherence to semi-routine execution order requirements + Delivers a high level of service and an excellent customer experience when interfacing with customers + Provides support with time expectations on new deployments and existing alterations, following standard operating procedure guidelines + Supports customers on-site by through access control and escorting services

Training

+ Completes all assigned training on Documentation/Reporting in a timely manner

Essential Qualifications

* Currently enrolled in a Bachelor's degree program in a related field (e.g., electrical engineering, computer science, or a related field)

• Strong understanding of data center operations and infrastructure
• Excellent communication and problem-solving skills
• Ability to work in a fast-paced environment and prioritize multiple tasks
• Strong attention to detail and ability to follow procedures
• Ability to work independently and as part of a team
• Strong analytical and problem-solving skills
• Familiarity with data center infrastructure and operations

Preferred Qualifications

* Experience with data center operations and infrastructure

• Familiarity with industry-standard tools and technologies (e.g., Cisco, Juniper, etc.)
• Experience with customer service and support
• Strong knowledge of electrical and mechanical systems
• Familiarity with data center security and access control systems

Skills and Competencies

* Strong technical skills, with a focus on data center operations and infrastructure

• Excellent communication and problem-solving skills
• Ability to work in a fast-paced environment and prioritize multiple tasks
• Strong attention to detail and ability to follow procedures
• Ability to work independently and as part of a team
• Strong analytical and problem-solving skills
• Familiarity with data center infrastructure and operations

Career Growth Opportunities and Learning Benefits

As an intern on our data center customer operations team, you'll have the opportunity to learn from experienced professionals, develop new skills, and contribute to the success of our customers. You'll also have access to:

• Ongoing training and development opportunities
• Mentorship from experienced professionals
• Opportunities for career growth and advancement
• A dynamic and supportive work environment

Work Environment and Company Culture

arenaflex is committed to providing a work environment that is inclusive, diverse, and supportive. We believe in fostering a culture of collaboration, innovation, and continuous learning. Our data center customer operations team is a close-knit group of professionals who are passionate about delivering best-in-class service to our customers.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• A stipend or hourly wage
• Opportunities for career growth and advancement
• Ongoing training and development opportunities
• A dynamic and supportive work environment
• Access to industry-leading technology and tools
• Opportunities for professional development and networking

How to Apply

If you're a bright and enthusiastic college student who loves to learn and wants to make an impact on the world, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're interested in this role and how you can contribute to the success of our data center customer operations team.

Equal Employment Opportunity

arenaflex is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. arenaflex is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form. Apply Job! Apply for this job