Senior Usability Analyst (UX Researcher)
About GSPANN: Headquartered in California, U.S.A., GSPANN is a leading provider of consulting and IT services to global clients. We specialize in helping clients transform their IT capabilities, optimize business practices, and drive operational efficiency across industries such as retail, high-technology, and manufacturing. With five global delivery centers and over 1,900 employees, we combine the personalized approach of a boutique consultancy with the extensive capabilities of a large IT services firm. Detailed Job Description: Role: Senior Usability Analyst (UX Researcher) Location: REMOTE Type: 6-12 months Contract Details: As a Senior Usability Analyst , you’ll be responsible for leading design research across a range of projects and platforms, advocating for our users’ needs at every step of the product development cycle. You’ll be an integral part of the Product Design & Research Team, working with other UX Researchers, Product Designers, Product Managers, Analytics, Creative, Marketing, Market Research & Consumer Insights, and other business partners to define Strategies and improve experiences across web, apps (iOS and Android), stores (associate & customer facing in-store digital experiences), and other touchpoints (emerging technology). Responsibilities · Support the product design team in an iterative, user centered design process · Analyze data from qualitative studies including usability tests, interviews, participatory · design, and heuristic evaluations · Lead research responsibilities on projects across a domain of work · Conduct foundational research to help inform product and design strategy · Be a thought partner, collaborating with cross-functional teams in idea generation & exploration · Lead the design, execution, and coordination of high-impact research studies (generative, evaluative, in person, remote, moderated, unmoderated, and beyond) · Translate research findings into actionable insights and specific design recommendations · Partner with Market Research and Consumer Insights and Analytics teams to create a 360 view of user data to inform design · Help maintain a well-organized and easily accessible database of past research documentation · Demonstrate our client values of Passion for Client Service, Innovation, Expertise, Balance, Respect for All, Teamwork, and Initiative. We’re excited about you if you have: · A strong passion for design research, and user centered design · Experience conducting both qualitative and quantitative user research · Comfort working in an agile development environment, quickly responding to new work requests, and juggling many projects simultaneously · An innate understanding of the difference between testing for user behavior vs. user preference, and how to design appropriate tests for each · Stellar communication skills – you can present complex information to audiences ranging from developers to executives and leave them informed and inspired Qualifications: · Portfolio of digital product design research with a focus on mobile channels · 5+ years of experience in a UXR role · Retail/eCommerce background Working at GSPANN GSPANN is a diverse, prosperous, and rewarding place to work. We provide competitive benefits, educational assistance, and career growth opportunities to our employees. Every employee is valued for their talent and contribution. Working with us will give you an opportunity to work globally with some of the best brands in the industry. The company does and will take affirmative action to employ and advance in the employment of individuals with disabilities and protected veterans and to treat qualified individuals without discrimination based on their physical or mental disability status. GSPANN is an equal opportunity employer for minorities/females/veterans/disabled. Apply tot his job Apply To this Job