IT Help Desk Assistant

GrowthAssistant is looking for an IT Help Desk Assistant to support one of our clients in the healthcare industry. In this role, you’ll be the first line of support for resolving technical issues, ensuring smooth day-to-day operations for the client’s internal teams.Company Benefits:

Field and resolve Level 1 support tickets via Zendesk and Slack help channelsTroubleshoot common issues including password resets, multi-factor authentication (MFA) resets, and login/access errorsSet up and manage user accounts and profiles, primarily for contractors, based on established onboarding guidelinesWalk less technical users through account setup processes via Slack and Zendesk, and over Zoom when neededExecute provisioning and deprovisioning tasks for contractors using prebuilt scripts, automated workflows, or manual steps (e.g., deactivating users in systems)Support and collaborate with an internal IT team of three, sharing responsibility across the help deskMaintain and update internal documentation and standard operating procedures in NotionMonitor ticket queues in ZenDesk and help channels to ensure timely and consistent supportSurface recurring issues or workflow friction points to suggest improvements 

2+ years in a help desk, IT support, or technical customer service roleProficiency with workspace and support tools including: Okta(or similar tool), Google Workspace, Slack, Zoom, Zendesk, and NotionComfortable with executing scripted or step-by-step provisioning/deprovisioning tasksStrong troubleshooting skills with the ability to communicate clearly and patiently—especially with less technical userDetail-oriented with a strong ability to follow and improve repeatable workflowsStrong written and verbal English communication skillsAvailability to work 10:30am - 7:30pm EST 

Prior experience supporting remote contractors or non-technical usersCertifications such as CompTIA A+, Google Workspace Admin, or Okta Certified Professional (not required, bonus)