Sales Operations Analyst - Data Management & Administration

About the position Sonar helps prevent code quality and code security issues from reaching production, amplifies developers' productivity in concert with AI assistants, and improves the developer experience with streamlined workflows. Sonar analyzes all code, regardless of who writes it — your internal team, genAI, or third parties — resulting in more secure, reliable, and maintainable applications. Rooted in the open source community, Sonar’s solutions support over 30 programming languages, frameworks, and infrastructure technologies. Today, Sonar is trusted by +7M developers worldwide, including teams at the DoD, Microsoft, NASA, MasterCard, Siemens, and T-Mobile. We believe in developing great products that are supported by great internal teams and a strong culture. We are highly committed to and obsessed with the company, users, each other, and our open source community. We have high standards and hold each other accountable for acting with positivity, dedication, thoughtfulness, empathy, and passion daily. We are deliberate with our decisions with high clarity of intention. At the same time, we feel extreme urgency and move forward quickly. And lastly, we are highly effective and operationally efficient. We operate collectively as One Team to accomplish our goals. At Sonar, CODE is more than just an acronym – it's a mindset that defines daily operations. We are seeking a detail-oriented and proactive Sales Operations Analyst to support our SalesOps team by focusing on data management, process/tool optimization and administrative functions. The ideal candidate will play a crucial role in ensuring the integrity, accuracy, and efficiency of our sales data, helping the sales team make data-driven decisions and streamline operational processes. This position offers the opportunity to work with cross-functional teams and impact the overall sales performance of the organization.

Responsibilities

• Maintain and manage the sales CRM and associated data, ensuring it is accurate, complete and up-to-date
• Perform regular data audits to identify and resolve discrepancies or errors within the CRM system and other sales platforms
• Create monitoring and validation workflows to maintain data integrity across platforms, identifying and resolving inconsistencies proactively
• Implement and enforce data entry standards, ensuring uniformity and consistency across the sales team
• Assist with the administration of sales tools, including Salesforce, ZoomInfo, Clari, Salesloft, LinkedIn Navigator, Gong etc.
• Work with IT and other departments to troubleshoot system issues and optimise platform configurations
• Identify opportunities for process improvement. Researching, evaluating and implementing tooling to automate repetitive manual tasks related to data entry, reporting, and broader sales and sales operations workflows
• Provide training, documentation and ongoing support to sales teams regarding proper data management, tool usage and business processes
• Collaborate with sales leadership to understand business requirements and align reporting and data management efforts to support sales objectives
• Lead and contribute to system implementation and process improvement projects, managing timelines, stakeholder communication and change management
• Partner with cross-functional teams to understand business needs and translate them into scalable system solutions
• Support ad-hoc reporting requests and create custom reports based on business needs

Requirements

• Bachelor’s degree in STEM, Business, Marketing, or a related field
• 3+ years of experience in sales operations, data analysis, or a related field (preferably within a B2B environment)
• Strong proficiency in data management tools, CRM systems (Salesforce, HubSpot, etc.) and Excel
• Familiarity with sales analytics tools and business intelligence platforms (e.g., Tableau, Power BI)
• Excellent attention to detail and a strong analytical mindset
• Strong problem-solving skills with the ability to identify and resolve data-related issues and focus on continuous improvement
• Exceptional organisational skills and the ability to manage multiple priorities simultaneously
• Strong communication skills, with the ability to present complex data in a clear, actionable format and translate technical concepts into business-friendly language

Benefits

• We have a dynamic work culture that values respect and kindness – and embraces the right to fail (and get right back up again!). We believe that the best idea wins and everyone has a voice.
• We value people skills as much as technical skills and strive to keep things friendly and laid-back while still being passionate leaders in our domains.
• We embrace work-life balance. It is important to maintain a healthy work-life balance. This is why we have a flexible work policy that includes remote and in-office hybrid work (minimum three days a week in the office - Monday/Tuesday/Thursday).
• We love to learn and believe that continuous education is critical to our success. In an ever-changing industry, new skills are a must, and we're happy to help our team acquire them.

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