Experienced Customer Service Specialist (Zone) in Asheville, NC - Join arenaflex's Dynamic Team
Are you passionate about delivering exceptional customer experiences and driving sales growth? Do you thrive in a fast-paced retail environment where no two days are the same? Look no further! arenaflex, a leading provider of innovative paints, coatings, and solutions, is seeking an experienced Customer Service Specialist (Zone) to join our dynamic team in Asheville, NC.
About arenaflex
At arenaflex, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings, and innovative solutions make the places and spaces in our world brighter and stronger. Our people are behind the strength of our success, and we invest and support you in:
- Life … with rewards, benefits, and the flexibility to enhance your health and well-being
- Career … with opportunities to learn, develop new skills, and grow your contribution
- Connection … with an inclusive team and commitment to our own and broader communities
Job Summary
As a Customer Service Specialist (Zone) at arenaflex, you will play a critical role in delivering exceptional customer experiences and driving sales growth in our retail stores. You will work closely with wholesale and retail customers to determine their needs, answer their questions about arenaflex products, and recommend the right solutions. Your expertise will help resolve customer concerns promptly and ensure maximum client satisfaction.
Responsibilities
* Ensure high levels of customer satisfaction through excellent sales service
- Assist customers in person and over the phone by determining needs and presenting appropriate products and services
- Build productive trust relationships with wholesale and retail customers
- Process sales transactions accurately and consistently with policies and procedures
- Follow and achieve sales goals on a monthly, quarterly, and yearly basis
- Maintain precise work order files and formulas
- Pull appropriate products from the sales floor or warehouse
- Tint and mix products, as needed, to customer specifications
- Stock shelves and set up displays
- Clean store equipment
- Load/unload delivery trucks
- Assist in making deliveries, as needed
- Maintain in-stock and presentable condition assigned areas
- Remain knowledgeable on products offered and discuss available options
- Comply with inventory control procedures
- Suggest ways to improve sales
Qualifications
* Must be at least eighteen (18) years of age
- Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
- Must have a valid, unrestricted Driver's License
- Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
- Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
Preferred Qualifications
* Have at least a High School diploma or GED
- Have at least one (1) year experience working in a delivery, retail, or customer service position
- Have previous work experience selling paint and paint-related products
- Have previous work experience operating tinting and mixing equipment
- Ability to read, write, comprehend, and communicate in more than one language
- Ability to read, write, comprehend, and communicate in Spanish
What We Offer
* Competitive salary and benefits package
- Opportunities for career growth and professional development
- Collaborative and inclusive work environment
- Recognition and rewards for outstanding performance
- Comprehensive training and support to ensure your success
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online portal. We look forward to hearing from you!
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment where everyone has the opportunity to thrive. Apply for this job