[Remote] Claims Service Representative (ECS) Part Time (Remote)

Note: The job is a remote job and is open to candidates in USA. SCM Insurance Services is looking for a Claims Service Representative to join their team. This remote position focuses on providing customer service to policyholders reporting insurance claims, ensuring timely and service-oriented call dispositions.

Responsibilities

• Review call report and ensure call has terminated properly, then forward accurate and complete call reports as required
• Provide personalized customer service of the highest level
• Arrange for the dispatch of adjusters or vendor partners when required
• Field and answer branch inquiries and administer to appropriate area
• Maintain data base of service lapses reference for root cause, report trends and make recommendations to management
• Review claim information to determine proper next steps for processing against client guidelines/ service agreements

Skills

• Post secondary education is required
• Minimum of 1 year of customer service or administrative experience is required
• Strong computer and telephone skills with an aptitude/ability to learn
• Effective communication skills both written and verbal in English
• Attention to detail
• Team player with a strong commitment to quality and customer service
• Excellent time management and organizational skills
• Sound judgmental powers; ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service/assistance
• Ability to adapt to change, meet the changing demands of the work environment, any delays or other unexpected demands
• Knowledge of insurance/service industry or related experience preferred

Company Overview