[Remote] Sales & Customer Service Ambassador

Note: The job is a remote job and is open to candidates in USA. Sono Bello is America's top cosmetic surgery specialist, and they are seeking a Sales & Customer Service Ambassador to create the first impression in the patient journey. The role involves scheduling consultations and supporting existing patients through various communication channels while adhering to quality assurance requirements.

Responsibilities

• Welcome new patients via inbound call, outbound call, sms, live chat, and email to schedule a free consultation (no cold calling). Must be very tech savvy, with the ability to navigate multiple systems on your PC efficiently
• Support existing patients by sending requests for follow up, warm-transferring to the center and fielding non-urgent, urgent, and emergent Medical Escalations to connect patients with center team members, clinicians, or an On-Call Surgeon
• Accurately capture and enter patient information with detailed notes within our CRM systems
• Adhere to compliance with call flow, candidacy, light medical screening questions, and all other Quality Assurance requirements
• Own the first impression of the patient journey
• Engage with patients, build rapport, and offer support in finding solutions by overcoming objections
• Collaborate with Leadership, Training and QA to stay updated on new services and policies

Skills

• Customer service: 1 year
• Sales with a quota or objective: 1 year
• You must have a flexible schedule with the ability to work at least 1 weekend day on a regular basis
• You must have the ability to establish a private workspace with a lockable door for your home workstation
• You must have the ability to perform basic technical troubleshooting and maintenance
• No background noises
• High-speed internet connection. Have a high-speed internet connection that is adequate for the job. (At least 100 Mbps is needed for optimal performance). Not recommended, Wireless based internet service (Satellite/Cellular/Microwave)
• Ability to pass typing and additional skill assessment. At least (40WPM, 95% accuracy)

Benefits

• Medical, dental, and vision insurance coverage
• 401K investing program
• Paid holidays
• Paid time off
• Remote work environment
• Career coaching toward professional growth and development
• Incentives
• Equity
• Health coverage
• 401(k) matching
• Parental leave
• Benefits Package includes Medical, Dental, Vision, Life Insurance, 401K, EAP, PTO, and Paid Holidays.

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