[Remote] Client Success Specialist

Note: The job is a remote job and is open to candidates in USA. Cohere Health is a company that delivers AI-powered solutions to improve payer-provider collaboration in healthcare. They are seeking a Client Success Specialist to support the Client Success Manager by managing client communications, analyzing data, and enhancing client experiences through process improvements.

Responsibilities

• Assist the Client Success Manager with day-to-day activities including email correspondence, follow-ups, ticket tracking, meeting notes, and general administrative support
• Manage the client-facing inbox: triage incoming emails, respond to inquiries, escalate issues when necessary, and ensure timely resolution of all client needs
• Monitor and manage client-submitted support tickets through to resolution, coordinating with relevant internal teams as needed
• Analyze client data and key metrics to generate insights that support both internal decision-making and client-facing initiatives
• Lead and support Client Success Managers on cross-functional projects, including external communication strategy, implementation support, training material development, and acting as a liaison with internal teams
• Proactively identify opportunities to improve the client experience by gathering feedback, monitoring trends, and recommending enhancements to processes or services

Skills

• 1-3+ years in a role supporting account management, client success, or a similar role
• Healthcare domain experience is required
• Direct experience working with health plans is required
• Proven expertise in administrative support, cross-functional collaboration, and project management support
• Strong skills in communication, troubleshooting, organization, and the ability to adapt and remain flexible in a fast-paced environment
• Must be passionate about contributing to a culture that values consistent delivery of a proactive, supportive, and partner-oriented experience
• Demonstrated success in expanding skill sets through hands-on experience in unfamiliar areas, showing adaptability and initiative
• Project management skills, including planning, execution, and cross-functional coordination
• Bachelors degree in related field
• Familiarity with Salesforce, Confluence, JIRA and Google Suite a plus

Benefits

• Medical, dental, vision, life, disability insurance, and Employee Assistance Program
• 401K retirement plan with company match; flexible spending and health savings account
• Flexible Time Off + Company Holidays
• Up to 14 weeks of paid parental leave
• Pet insurance

Company Overview