[Remote] Tier 1 - Technical Customer Support
Note: The job is a remote job and is open to candidates in USA. Fluke Corporation is a leading provider of software and test tools, focused on delivering reliable and quality solutions. The Customer Support Specialist will provide support for Fluke Reliability software products, assisting customers and internal teams through various communication channels while fostering growth opportunities within the company.
Responsibilities
- Provide support for Fluke Reliability software applications to end users in a Microsoft and Web-based environment
- Answer incoming customer support phone calls, email and chat communications
- Find and communicate accurate solutions to issues reported by end users while using Fluke Reliability products through analytical talent and strong troubleshooting abilities
- Work in a strong team environment to provide unparalleled support to customers in a wide variety of industries
- Multi-task during calls to research technical issues while communicating with the customer and clearly and concisely documenting the issue
- Demonstrate a desire to help other people with specific technical issues and be able to understand the support process from the customer point of view
Skills
- B.A. or B.S. degree preferred
- Good mechanical aptitude and problem solving skills
- Strong ability to communicate technical information both in writing and verbally
- Strong work ethic and ability to work efficiently and effectively with minimal supervision
- Ability to work in a fast-paced environment with excellent organizational skills
- Customer service experience is a plus
- Database knowledge is a plus
Benefits
- This position is also eligible for bonus as part of the total compensation package.
Company Overview
Company H1B Sponsorship