Billing Services Technician (Hybrid)
Selective Insurance is a midsized U.S. domestic property and casualty insurance company with a strong financial performance history. They are seeking a Billing Services Technician to manage agency billed receivables, process billing transactions, and ensure compliance with legal and regulatory requirements.
Responsibilities
- Manage assignment of accounts for P&C agency billed accounts with low and medium complexity
- Review and process billing transactions on related work items to ensure accurate invoicing while supporting receivable management
- Process payments on P&C transactions and process exception items timely and accurately
- Processes return payments from Lockbox or credit card
- Manage exception processing for automatic payment withdrawals and agency payment enrollments
- Meet or exceed customer and agent expectations for service quality by responding to internal and external customer inquiries promptly and completely
- Conduct appropriate follow-up to maintain or correct account/policy based on level of authority
- Communicate resolution to all appropriate parties
- Ability to manage, create and format simple reports in Excel
- Participate in automation enhancements or workflow improvements
- Foster positive relationships with agents and outside Selective personnel to effectively communicate billing and payment issues to these groups
- Collaborate with internal business partners to resolve processing problems that could affect balancing, compliance and customer service
- Participate in insurance education and skill development programs as needed
Skills
- Strong adherence to detail and accuracy
- Strong customer service skills and results oriented
- Strong communication (verbal and written) and negotiation skills
- Ability to work independently and solve problems
- Ability to handle a high volume of work
- High school diploma or equivalent required
- 1-3 years record or bookkeeping
- 1-3 years customer service or related experience
- Proficient in MS Office Software (Excel, Word, Outlook, etc.)
- Experience with insurance products and/or premium development recommended
Benefits
- Comprehensive health care plans
- Retirement savings plan with company match
- Discounted Employee Stock Purchase Program
- Tuition assistance and reimbursement programs
- 20 days of paid time off
Company Overview
Company H1B Sponsorship