Mobile Repair Technician - Calgary, Alberta

Job Description:

General Summary

Likewize is searching for a Mobile Repair Technician to join our WeFix Repair team and cover the Greater Calgary Area. This position represents an existing vacancy within our organization.

A Likewize repair technician really is the ‘face’ of our company. Whether it’s interacting with the end customer at their home or place of work or driving Likewize’s unique mobile service center courteously around bustling streets, you will always be representing Likewize.

When it comes to the device itself, it goes without saying that it’s probably one of the customer’s most important items and therefore needs to be treated as such. As a Likewize accredited technician, you are responsible for troubleshooting and repairing customers’ devices accurately, efficiently and to the very highest of standards to ensure best in class customer experience first time, every time.

Key Responsibilities

• Using Likewize systems, ensure you attend all customer repair bookings on time and within the confirmed timeslot having collected daily parts required first.

• Meet and greet customers (at a location of their choosing. This could be their home or place of business) and complete all inbound quality control procedures. service to attract new customers as required by business e.g. leaflet distribution, MNO retail store engagement, local social media/online activity and parking in a prominent position when idle.

• Complete all repairs within pre-defined timeframe.

• Complete all outbound quality control procedures.

• Complete all system-based administration procedures before returning a device to the customer and progressing to next appointment.

• Return all unused parts and/or salvage to appropriate drop-off point as required by the business.

• Be fully aware and closely monitor your own performance in line with company values, service levels and key performance indicators.

• Ensure that you, the mobile workshop and surrounding area are always presentable and maintained to a high standard.

• Oversee vehicle condition and escalate any maintenance required to Likewize manager or head office.

• Check tools and equipment are all present, correct and in good condition.

• Keep customers proactively informed of any delays or problems.

• Seek opportunities for business improvements and raise these to the relevant stakeholders.

• Actively collect feedback and referrals from customers.

Required Qualifications

• G/A Class 5 driver’s license with a clean driving record, with the ability to drive our mobile company service vans

• Basic understanding of how electronics operate

• Strong skills in verbal and written communication

• Strong skills in customer service

• Ability to work both independently and collaboratively

Preferred Qualifications

• Microsoft Office (Teams, Outlook, Word)

Compensation

We are offering an hourly rate of $25 CAD per hour for this position.