Associate Technical Account Manager
Yardi is a leader in the property tech industry, committed to creating a positive impact in communities. They are seeking an Associate Technical Account Manager to provide exceptional customer support and troubleshoot software issues for clients in the public housing sector.
Responsibilities
- Provide technical software support, set-up, and implementation guidance to clients across a suite of products, delivering assistance via email and phone
- Utilize your problem-solving skills to effectively troubleshoot application issues, overcome challenges, and deliver effective solutions
- Apply your communication strengths to earn client trust through responsive support and clear guidance from set-up through ongoing success
- Champion client success by sharing relevant product features, best practices, and personalized guidance
- Collaborate with dynamic teams to quickly escalate and resolve challenges, helping deliver innovative solutions that make a real impact on our clients
- Enjoy a continuous journey of learning as you master our products and industry trends to drive client success
Skills
- Bachelor's Degree in Business, Finance, Math, or Computer/Engineering Sciences; or an equivalent combination of education and experience
- Comfortable providing live support via phone and email, confidently troubleshooting technical issues
- A proactive problem-solver with a strong customer-focused mindset
- Detail-oriented and process-driven, with a focus on accuracy and efficiency
- Adaptable and flexible; you thrive in fast-paced, ever-changing environments
- Skilled at building strong relationships and earning trust with clients
- Driven to exceed expectations and deliver exceptional customer service
- A quick learner who embraces new tools, technologies, and concepts
- Naturally organized and able to prioritize tasks with clarity and confidence
- Familiarity with property management or real estate software, particularly Yardi
- Hands-on experience with technical support and application troubleshooting
Benefits
- 100% paid employee medical premiums
- Company profit-sharing plan
- Flexible work arrangements
Company Overview
Company H1B Sponsorship