[Remote] Customer Experience Associate
Note: The job is a remote job and is open to candidates in USA. Benepass is a company focused on making benefits easy and tailored to individual employee needs. The Customer Experience Associate will play a crucial role in supporting customers and end users by resolving inquiries and ensuring a seamless customer experience through various support channels.
Responsibilities
- Address and resolve customer support issues through various channels, including phone, email, and live chat
- Learn and manage Benepass's internal systems and processes to resolve user issues
- Act as the voice of our customer, providing feedback on common issues and trends
- Deliver exceptional customer service by adhering to set performance standards, and going the extra mile in customer interactions
Skills
- 1-3 years in customer-facing role
- Excellent written and verbal communication
- Proficiency with G suite and Slack
- Strong organizational skills and ability to follow-up on and track multiple issues/projects
- Comfortable reviewing and analyzing basic data
- Self-starter. You don't wait for others to ask for help, you seek out challenges and ways to help
- Previous startup experience!
- Experience using ticketing systems (e.g. Zendesk, Intercom, or cloud-based support)
- Bilingual
Benefits
- 95% coverage of medical, dental, and vision
- $250 WFH setup (one time)
- $500/year Learning & Development Benefit
- $150/month cell phone + internet
- $100/month Wellness
- $100/month Co-working and Commuter Benefit
- Flexible PTO
Company Overview