Behavioral Health Care Manager - CA

The Role

Behavioral health care managers play a central role in the collaborative care model. As the main point of contact for each patient and their family, you would both coordinate care and leverage evidence-based behavioral interventions to improve patient outcomes. You would use a process of evidence-based screens, patient education, inquiry, support and personal discovery to build the client’s level of awareness and responsibility. In addition, you'd provide the client with structure, support, feedback, resources, and facilitate access to highly trained experts, as needed.

Responsibilities include

• Screening: Clinical screening: evaluate results of clinical screens and adapt coaching approaches and techniques to best support the patient’s diagnosis, symptoms and needs. Utilize registry within Triplemoon systems to measure impact over time.
• Educating: Host regular, virtual, one-on-one sessions with parents and/or pediatric patients to address concerns related to behavioral health, wellbeing and parenting.
• Establishing goals: Empower families to identify and achieve appropriate goals to address their family or parenting challenges.
• Listening Empathetically: Listen actively and empathize deeply with members
• Applying Behavioral Interventions: Engage patients and/or family in treatment. Provide brief behavioral interventions appropriate for pediatric primary care, e.g., Cognitive-Behavioral Therapy (CBT), Motivational Interviewing (MI), Problem Solving, Behavioral Activation (BA) or First Approach Skills Training (FAST)
• Coordinating: Facilitate ongoing communication with all members of the care team including broader Triplemoon clinical operations team and primary care providers

Qualifications

• Relevant professional background and/or training as a licensed professional counselor, licensed therapist, and/or licensed social worker (prefer 2+ years of experience); active licensure in California required
• Experience providing clinical intervention with children ages 0-17 years across a broad range of common pediatric diagnoses and have a strong interest in partnering with parents
• Comfortable with the pace and style of primary care which includes delivering brief evidence-based interventions and supporting medication management
• Willing to develop knowledge of developmental pediatrics to support facilitation of appropriate referrals and psychoeducation
• Willing to learn brief evidence-based behavioral interventions for pediatric populations
• Can balance the needs of patients and their family(ies) while collaborating with other systems involved in the patients’ care
• Can deliver care with a diversity equity and inclusion (DEI) and trauma-informed lens
• Strong digital health and telehealth skills
• Organized and punctual when it comes to logistics, scheduling, and follow-up
• Strong verbal and written communication skills and willingness to maintain a detailed and accurate patient health record

Preferred Skills (a plus, not a requirement!)

• Spanish speaking
• Experience working alongside medical teams and/or primary care settings
• Motivational interviewing trained
• PMADs recognition and intervention
• Familiarity with CBT (cognitive behavioral therapy) methodology

Benefits of Joining the Triplemoon Team

• Fully remote environment involving some evenings and/or weekend time
• Opportunity to develop unique skills, training, and experience from experts in the perinatal and parenting fields
• Mentorship with other members of the team and field experts
• Opportunity to work with a rapidly growing and entrepreneurial environment where your views and ideas can have real impact
• Opportunity to directly and positively affect the lives of children and families
• Ongoing training and development opportunities. You will complete relevant training modules prior to meeting with families covering Triplemoon background and healthcare management overview, skills, Triplemoon curriculum, emergency preparedness, customer success and operations.
• Full-time salaried position