Account Receivable - Collector
About Us
Medical Departures and its sister site Dental Departures are the world's leading online destinations for patients seeking high-quality, affordable medical and dental treatment anywhere in the world. With more than 100,000 bookings and 35,000 verified patient reviews, the Medical Departures network of 8600 providers in 40 countries has helped hundreds of thousands of patients worldwide save nearly a billion dollars in care.
We are a fully remote company. The team is spread throughout Latin America, Europe, Africa, and Asia. With more than 50 team members, the team forms a well-linked network across a variety of locations, lifestyles, and backgrounds.
About the role
As Medical Departures Accounts Receivable Agent you are responsible for gathering Medical Departures revenues in LATAM and supporting our thriving company culture in LATAM. The Accounts Receivable Agent will work directly with Medical Departures' vast network of medical & dental clinics in LATAM rope to ensure timely receipt of appointment details & commission revenues
Responsibilities
- Billing ( 1-15 days of the month), Collection ( 7-22 th days of the month), and reporting ( daily update in dashboard & weekly status report) activities according to specified deadlines
- Monitor clinic & customer account details on XERO and aged AR reports for non-payments, delayed payments, delinquent receivables, and other irregularities
- Research and resolve payment discrepancies by using XERO or any other
- Review AR aging to ensure compliance with clinic contractual obligations
- Maintain accounts receivable customer files and records
- Follow established procedures for processing receipts, cash, etc
- Process credit card payments, bank wires & cash deposits
- Prepare bank deposits
- Develop and maintain medical and dental clinic relationships and communication via email, phone call or WhatsApp.
- Be available and ready for unexpected daily needs of the Medical Departures office and team members
Job Requirements
- Proficient English and Spanish language skills: written & verbal
- 2 - 5 years of accounts receivable and general accounting experience
- Remote working experience
- Experience with office administration and procedures
- Proficient in Microsoft Office & Google Docs applications (e.g. PowerPoint, Excel, Word)
- Some familiarity with regulatory standards and compliance requirements
- Excellent customer service skills
- Attend regular team meetings in different time zones
- Quick and resourceful, flexible, high level of accuracy, strong analytical skills, and an eye for detail
- Easily adaptable to change
- Ability to prioritize and focus on multiple tasks in a fast-paced environment
- Ability to solve problems expeditiously, while always maintaining a calm and professional demeanor.
- High level of technical savvy & ability to learn new programs/systems.
- Technical familiarity and knowledge of dental/medical procedures & terminology (nice to have)
Equipment Requirements
- High-speed internet connection
- A reliable computer with a webcam and microphone interface
Benefits
- Salary $1,200-1,500 (USD)
- $35 USD Mobile Data and $35 USD Internet allowance, 3% Healthcare Benefits, Virtual Shares and Performance bonus
Job Type: Full-time
Salary: $20,101.57 - $25,126.97 per month
Experience
- Collections and Billing: 3 years (Required)
Language
- english (Required)